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The Adobe Flash plugin has crashed! Help please.

Posted

I can't load any flash content within Firefox. I instantly get the following error: "The Adobe Flash plugin has crashed. Reload the page to try again.". So far I've uninstalled and reinstalled Flash, restarted my computer, and disabled hardware acceleration all to no avail. Any help would be appreciated.

Chosen solution

This is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them. These could be add-ons or they could be external software.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Read this answer in context 11

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 d900
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.6
  • 5.1.20513.0
  • Amazon MP3 Downloader Plugin 1.0.18
  • 0.3
  • Uplay PC Plugin

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Tab Mix Plus 0.4.1.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 650M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0fd1
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 5-7-2013
  • driverDate2: 8-18-2013
  • driverVersion: 9.18.10.3165
  • driverVersion2: 9.18.13.2680
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.resume_from_crash: False
  • browser.startup.homepage: http://www.google.com/ig
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1378942572
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1378942572

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2366 solutions 20923 answers

Chosen Solution

This is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them. These could be add-ons or they could be external software.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Helpful Reply

Hi jscher, Yes, I've seen this info posted already (I think actually by you haha) but none of these seem to be my problem. I did update my intel integrated grahpics yesterday but flash is still working fine in IE10. Anything you else think I could try? Thanks

Helpful Reply

Ok, so scratch my last response. Disabling hardware acceleration through Firefox (orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" ) did not work however step 3B did. Following your link, right clicking on the Flash logo and disabling hardware acceleration there has fixed my issue. Thanks!

jscher2000
  • Top 10 Contributor
2366 solutions 20923 answers

If you have completed those steps and you get new crashes afterwards, please post the crash IDs here so a volunteer can view the details. This article describes how to get those IDs: Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

Edit: Our posts crossed, so no need to post IDs unless it happens again.

Modified by jscher2000