X
Tap here to go to the mobile version of the site.

Support Forum

Adobe Flash Keeps Crashing

Posted

Dear support,

The Adobe Flash plug-in crashes every time it tries to run. The problem only happens within Firefox -- Adobe Flash works fine in Chrome.

I've tried the suggested solutions in the article: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed, but none helped.

Please help me fix this issue. I'd hate to switch to another browser.

Thanks.

Dear support, The Adobe Flash plug-in crashes every time it tries to run. The problem only happens within Firefox -- Adobe Flash works fine in Chrome. I've tried the suggested solutions in the article: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed, but none helped. Please help me fix this issue. I'd hate to switch to another browser. Thanks.

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 18.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

See if there are ant crash reports.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

See if there are ant crash reports. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ---------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

06902697-347E-4CCE-A5DE-3BA5B7E904AA 2015-09-07 9:07 PM 60E7207F-8815-454C-8F62-E51B694D5247 2015-09-05 5:50 PM 74600E30-0496-40F6-A275-FE026BF175EF 2015-09-05 12:47 PM 5AD8533A-2105-4C73-B7B8-65C98CE69B74 2015-09-02 10:33 AM 575AD40A-5E4C-4B51-B398-0E2B7081215D 2015-09-01 7:46 PM F8BB9928-DD63-4300-AB55-3234EF08BD0F 2015-08-31 11:39 PM 31EA4E40-3F2A-4169-8B21-9336938BD0BC 2015-08-29 8:51 PM 096BD99D-28E6-4978-8A93-571C98598919 2015-08-29 3:14 PM 90A06D58-3801-4CF0-95D0-B7045BEAAC44 2015-08-29 1:20 PM 223B86F7-596F-4DD3-BF91-7059635CAAE3 2015-03-31 9:52 AM

06902697-347E-4CCE-A5DE-3BA5B7E904AA 2015-09-07 9:07 PM 60E7207F-8815-454C-8F62-E51B694D5247 2015-09-05 5:50 PM 74600E30-0496-40F6-A275-FE026BF175EF 2015-09-05 12:47 PM 5AD8533A-2105-4C73-B7B8-65C98CE69B74 2015-09-02 10:33 AM 575AD40A-5E4C-4B51-B398-0E2B7081215D 2015-09-01 7:46 PM F8BB9928-DD63-4300-AB55-3234EF08BD0F 2015-08-31 11:39 PM 31EA4E40-3F2A-4169-8B21-9336938BD0BC 2015-08-29 8:51 PM 096BD99D-28E6-4978-8A93-571C98598919 2015-08-29 3:14 PM 90A06D58-3801-4CF0-95D0-B7045BEAAC44 2015-08-29 1:20 PM 223B86F7-596F-4DD3-BF91-7059635CAAE3 2015-03-31 9:52 AM

Question owner

I'd also like to add that I'm using mac 10.10.5.

I'd also like to add that I'm using mac 10.10.5.
the-edmeister
  • Top 25 Contributor
  • Moderator
5412 solutions 40320 answers

Please click on each of those Crash Reports from the last few weeks to submit each of them to the Mozilla Crash Reports submission server manually and make sure the BP- prefix is added. For some strange reason none of those crash reports were submitted.

Please click on each of those Crash Reports from the last few weeks to submit each of them to the Mozilla Crash Reports submission server manually and make sure the '''BP-''' prefix is added. For some strange reason none of those crash reports were submitted.

Question owner

Sorry, I misunderstood your directions. Below are the report IDs after I've clicked on them.

bp-4e1d7657-7e4d-4445-9817-644942150908 2015-09-08 12:16 AM bp-b3e1427d-c8ca-4693-a9ac-3345a2150908 2015-09-08 12:16 AM bp-2e604bc1-5ec6-4b35-901d-63e6c2150908 2015-09-08 12:16 AM bp-9ccb6ac6-a7e0-47b1-a7d0-900db2150908 2015-09-08 12:16 AM bp-5d68839b-94ac-4de5-b63f-976f52150908 2015-09-08 12:16 AM bp-d46c0680-2933-49ad-ae03-2ed082150908 2015-09-08 12:16 AM bp-d91748d2-4714-4c90-be4d-3053a2150908 2015-09-08 12:15 AM bp-c6eba9f2-637a-4b1d-972d-6608e2150908 2015-09-08 12:15 AM bp-5acfec31-c5f6-4d0c-9f4a-6e2b72150908 2015-09-08 12:14 AM bp-8bb7ca77-2f1a-4880-a0c9-5db452150908 2015-09-08 12:07 AM

Sorry, I misunderstood your directions. Below are the report IDs after I've clicked on them. bp-4e1d7657-7e4d-4445-9817-644942150908 2015-09-08 12:16 AM bp-b3e1427d-c8ca-4693-a9ac-3345a2150908 2015-09-08 12:16 AM bp-2e604bc1-5ec6-4b35-901d-63e6c2150908 2015-09-08 12:16 AM bp-9ccb6ac6-a7e0-47b1-a7d0-900db2150908 2015-09-08 12:16 AM bp-5d68839b-94ac-4de5-b63f-976f52150908 2015-09-08 12:16 AM bp-d46c0680-2933-49ad-ae03-2ed082150908 2015-09-08 12:16 AM bp-d91748d2-4714-4c90-be4d-3053a2150908 2015-09-08 12:15 AM bp-c6eba9f2-637a-4b1d-972d-6608e2150908 2015-09-08 12:15 AM bp-5acfec31-c5f6-4d0c-9f4a-6e2b72150908 2015-09-08 12:14 AM bp-8bb7ca77-2f1a-4880-a0c9-5db452150908 2015-09-08 12:07 AM
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

Signature hang | libsystem_kernel.dylib

Process Type plugin Shockwave Flash Version:18.0.0.232

FlashPlayer-10.6

libsystem_pthread.dylib =  ? Word for Mac

CoreFoundation

AppKit

libsystem_kernel.dylib =  ? Word for Mac


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Signature hang | libsystem_kernel.dylib Process Type plugin Shockwave Flash Version:18.0.0.232 FlashPlayer-10.6 libsystem_pthread.dylib = ? Word for Mac CoreFoundation AppKit libsystem_kernel.dylib = ? Word for Mac ------------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Question owner

Are you saying that Microsoft programs I have installed on Mac are somehow causing Adobe Flash to crash whenever it runs on Firefox?

Could you elaborate on this a little more because I don't understand. How could Microsoft programs interfere with Adobe Flash? And if this is true, how come Adobe Flash works perfectly fine on other browsers I use on Mac (safari and chrome).

Thanks in advance.

Are you saying that Microsoft programs I have installed on Mac are somehow causing Adobe Flash to crash whenever it runs on Firefox? Could you elaborate on this a little more because I don't understand. How could Microsoft programs interfere with Adobe Flash? And if this is true, how come Adobe Flash works perfectly fine on other browsers I use on Mac (safari and chrome). Thanks in advance.
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

I do not know if flash is the problem, or the victim, All I can add is what I said above about Mac and Microsoft.

As a test, download the current full installers for your Microsoft programs and save them. After, un-install those programs. Then reboot.

Is there any problem without Microsoft? Later, run the installer and try again.

I do not know if flash is the problem, or the victim, All I can add is what I said above about Mac and Microsoft. As a test, download the current full installers for your Microsoft programs and save them. After, un-install those programs. Then reboot. Is there any problem without Microsoft? Later, run the installer and try again.