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Firefox has been "NOT RESPONDING" in title bar and cursor spinning when I have multiple tabs open. Is there a fix to this?

Posted

In the last couple of weeks, I noticed that when I had multiple tabs open--e.g. 4 or more, here is what happens:

1-when I am typing (even now as I type this), the cursor frequently stops for a few seconds and that blue circling symbol shows up and it says Mozilla Firefox (not responding). This processes for a few seconds and then it stops. This keeps happening ongoing every time I am typing! it can be very annoying and frustrating and hard to get any online work done...e.g. ordering a product, trying to scroll through and read an article online, etc.

2-I have tried closing out the whole program and all the tabs and starting over again with creating new tabs and it happens again.

3-The only time it stopped is when Firefox crashed a few weeks ago and I submitted a crash report, and it went away for a time, and then it started happening again out of the blue.

I use Windows 7, and use Firefox version 23.0.1

If you have any questions that I can answer to help you diagnose the problem, please ask.

thanking you in advance for your help in resolving this.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Facebook Video Calling Plugin
  • 4.1.10329.0
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Norton Toolbar 2013.4.2.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Skype Click to Call 6.11.0.13348 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ask Toolbar 21.56371 (toolbar_ASI2-V6@apn.ask.com) (Inactive)
  • Keynote Connector Extension 17.0.44.0 (firefoxextensions@keynote.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6520G
  • adapterDescription2:
  • adapterDeviceID: 0x9647
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6520G)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.search.ask.com/?p2=%5EATQ%5EYYYYYY%5EYY%5EUS&gct=hp&o=APN10740&apn_ptnrs=%5EATQ&apn_dtid=%5EYYYYYY%5EYY%5EUS&tpid=ASI2-V6&apn_dbr=ff_19.0&trgb=&apn_uid=1955F494-E28D-4BBA-AC2D-14C6AB788BBE&itbv=11.7.1.31&doi=2013-03-21&psv=
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1378334171
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1378162420

Misc

  • User JS: No
  • Accessibility: No
ideato
  • Top 25 Contributor
616 solutions 4260 answers

Hello jesterabk, Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8008 answers

Now see new post [/questions/971751]

I will lock this thread as the other one also has a reply in it.

It would have been best of course to have asked the second question here.