X
Tap here to go to the mobile version of the site.

Support Forum

Website automatically resizes too large for the browser window without creating scroll bars.

Posted

I have recently installed FF. There is a specific website I go to often that works fine in the other major browsers. However, when I access it in FF, the window appears properly for a split second and then automatically re-sizes to a size that doesn't fit within the confines of the browser window. I am unable to use "CTRL -" to bring it back into full view. In addition, there are no scroll bars available after the resize. I have reset FF to its default state and I have restarted with add-ons disabled to no avail. This is a Silverlight-based site, if that has any bearing on the situation. Any suggestions?

I have recently installed FF. There is a specific website I go to often that works fine in the other major browsers. However, when I access it in FF, the window appears properly for a split second and then automatically re-sizes to a size that doesn't fit within the confines of the browser window. I am unable to use "CTRL -" to bring it back into full view. In addition, there are no scroll bars available after the resize. I have reset FF to its default state and I have restarted with add-ons disabled to no avail. This is a Silverlight-based site, if that has any bearing on the situation. Any suggestions?

Chosen solution

I just discovered a simple solution that fixed my problem.

Although CTRL + and CTRL - don't work on this specific website, I made the Menu Bar visible ("Firefox | Options | Menu Bar") and was then able to utilize "View | Zoom | Zoom Out" to get the website to fit properly within the browser window.

For whatever reason, the website was being automatically zoomed in when first accessed with a newer version of FF. Once I zoomed out using the menu instead of CTRL -, I was able to close the browser and then reopen it and it "remembered" the zoom level for the website.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Amazon MP3 Downloader Plugin 1.0.17
  • 3DVIA player(5.0.0.20). For more information, visit the 3DVIA player web site.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • FastAccess Web Login 1.37 (fassoxpcom@sensiblevision.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4230 solutions 59034 answers

What is the web page you have trouble with?

What is the web page you have trouble with?

Question owner

http://jail.marionso.com/default.aspx

Question owner

Interestingly, for gits and shiggles, I downgraded to version 22 and got the same problem. So, I downgraded once more to version 3.6.28 and the problem went away. I can only assume that it is version specific to the two newest versions.

Interestingly, for gits and shiggles, I downgraded to version 22 and got the same problem. So, I downgraded once more to version 3.6.28 and the problem went away. I can only assume that it is version specific to the two newest versions.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40094 answers

Are you aware that nothing (other than the prompt to install Silverlight) is displayed on that web page when Silverlight isn't installed on the PC attempting to view that page?

I suspect that Silverlight is a big part of your problem. Sorry, I can't offer a suggestion installing Silverlight is out.

Are you aware that nothing ''(other than the prompt to install Silverlight)'' is displayed on that web page when Silverlight isn't installed on the PC attempting to view that page? I suspect that Silverlight is a big part of your problem. Sorry, I can't offer a suggestion installing Silverlight is out.

Question owner

Yes, I am aware of that. Silverlight sucks, but the primary jail that I deal with decided to redo their main inmate database interface with it. So, I am stuck with it.

As far as Silverlight goes, though, there are no adjustments within its settings that would affect the resizing of the page. In addition, since it DOESN'T occur in previous versions of FF, I think it is safe to assume that it is specific to the newer versions of FF, not Silverlight.

Yes, I am aware of that. Silverlight sucks, but the primary jail that I deal with decided to redo their main inmate database interface with it. So, I am stuck with it. As far as Silverlight goes, though, there are no adjustments within its settings that would affect the resizing of the page. In addition, since it DOESN'T occur in previous versions of FF, I think it is safe to assume that it is specific to the newer versions of FF, not Silverlight.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Try to use the window resize icon in the bottom right corner to resize this window to see if that helps to redraw its content.

Try to use the window resize icon in the bottom right corner to resize this window to see if that helps to redraw its content.
Diamond 9 solutions 149 answers

When you go to that webpage, As soon as it gets to that too-large point, you click "Ctrl. -" to minimize the screen.

When you go to that webpage, As soon as it gets to that too-large point, you click "Ctrl. -" to minimize the screen.

Question owner

I don't see a window resize icon in the lower right corner...

I don't see a window resize icon in the lower right corner...

Question owner

As was stated in the original post, CTRL - doesn't accomplish anything.

As was stated in the original post, CTRL - doesn't accomplish anything.
espand 1 solutions 8 answers

I have same problem since first versions of firefox till now. Thanks for reporting problem.

@the-edmeister:

   Its not related to silverlight because I never had silverlight plugin on my PC.

and its not possible to correct it by ctrl+minus. In this condition current tab's width is extended more than monitor's width and 3 buttons of (minimize maximize exit) are invisible.


any help please?

I have same problem since first versions of firefox till now. Thanks for reporting problem. @the-edmeister: Its not related to silverlight because I never had silverlight plugin on my PC. and its not possible to correct it by ctrl+minus. In this condition current tab's width is extended more than monitor's width and 3 buttons of (minimize maximize exit) are invisible. any help please?

Modified by espand

Chosen Solution

I just discovered a simple solution that fixed my problem.

Although CTRL + and CTRL - don't work on this specific website, I made the Menu Bar visible ("Firefox | Options | Menu Bar") and was then able to utilize "View | Zoom | Zoom Out" to get the website to fit properly within the browser window.

For whatever reason, the website was being automatically zoomed in when first accessed with a newer version of FF. Once I zoomed out using the menu instead of CTRL -, I was able to close the browser and then reopen it and it "remembered" the zoom level for the website.

I just discovered a simple solution that fixed my problem. Although CTRL + and CTRL - don't work on this specific website, I made the Menu Bar visible ("Firefox | Options | Menu Bar") and was then able to utilize "View | Zoom | Zoom Out" to get the website to fit properly within the browser window. For whatever reason, the website was being automatically zoomed in when first accessed with a newer version of FF. Once I zoomed out using the menu instead of CTRL -, I was able to close the browser and then reopen it and it "remembered" the zoom level for the website.

Modified by RDiPesa

espand 1 solutions 8 answers

Helpful Reply

@RDiPesa

  That is not a proper solution. I remember that I had this problem with some particular pages of a web site. If you change zoom level of a special page, It will be applied to other pages of that web site (domain) too and it will make other proper pages, ugly!

still waiting for a good solution...

@RDiPesa That is not a proper solution. I remember that I had this problem with some particular pages of a web site. If you change zoom level of a special page, It will be applied to other pages of that web site (domain) too and it will make other proper pages, ugly! still waiting for a good solution...

Modified by espand

cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Can't you drag the border of the window to resize it?

You can try to open the system menu via Alt+Space and use the Resize and Move entries to resize the window and position it correctly. Silverlight automatically resize the content when I resize the window to make the content fit.

Can't you drag the border of the window to resize it? You can try to open the system menu via Alt+Space and use the Resize and Move entries to resize the window and position it correctly. Silverlight automatically resize the content when I resize the window to make the content fit.

Question owner

@espand: Actually, it worked properly. Before I posted that I had found a solution, I tested it. I zoomed my problem website and then opened up a few new tabs and checked other sites. The zooming of my problem website had no effect on the zoom level of the new tabs. I then closed out of FF, restarted it, and went to my problem website. The desirable zoom level remained. I then opened other websites and their zoom levels were correct.

@espand: Actually, it worked properly. Before I posted that I had found a solution, I tested it. I zoomed my problem website and then opened up a few new tabs and checked other sites. The zooming of my problem website had no effect on the zoom level of the new tabs. I then closed out of FF, restarted it, and went to my problem website. The desirable zoom level remained. I then opened other websites and their zoom levels were correct.

Question owner

@espand: I also tested with a new tab from the same domain, different page and that page's zoom was correct.

@espand: I also tested with a new tab from the same domain, different page and that page's zoom was correct.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Does that page still zoom correctly if you reset the zoom after Silverlight has adjusted the content to fit?

Does that page still zoom correctly if you reset the zoom after Silverlight has adjusted the content to fit?

Question owner

@cor-el: If I reset zoom, it zooms the content to the original size that gave me the problem.

@cor-el: If I reset zoom, it zooms the content to the original size that gave me the problem.
espand 1 solutions 8 answers

Helpful Reply

@RDiPesa

  Its odd, because normally changing zoom level of a certain page will change zoom level for all pages of that domain-name.


Anyway obviously, there's a problem in rendering of these pages by firefox. I wish one of firefox developers could read this thread and analyse the URL you reported; Then we may have a real solution and better firefox...

@RDiPesa Its odd, because normally changing zoom level of a certain page will change zoom level for all pages of that domain-name. Anyway obviously, there's a problem in rendering of these pages by firefox. I wish one of firefox developers could read this thread and analyse the URL you reported; Then we may have a real solution and better firefox...

Modified by espand

cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

If I reload the page then I get a small content window although right clicking on empty area gives me a Moonlight context menu (I'm on Linux). I only need to open and close the Find bar (Ctrl+F; ESC) to make Silverlight automatically adjust to available height.

If I reload the page then I get a small content window although right clicking on empty area gives me a Moonlight context menu (I'm on Linux). I only need to open and close the Find bar (Ctrl+F; ESC) to make Silverlight automatically adjust to available height.

Question owner

@espand: Agreed about the rendering. I also have to assume that the developer of the website has also somehow turned off any shortcut methods of adjusting the page. Luckily, the menu adjustments are still functional.

@cor-el: All I get with a right-click is a basic Silverlight menu that brings up a window that, from what I can tell, does not allow for (auto)adjustment of the website content.

@espand: Agreed about the rendering. I also have to assume that the developer of the website has also somehow turned off any shortcut methods of adjusting the page. Luckily, the menu adjustments are still functional. @cor-el: All I get with a right-click is a basic Silverlight menu that brings up a window that, from what I can tell, does not allow for (auto)adjustment of the website content.