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Firefox 23 crashes excessively on certain sites?

Posted

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessively when browsing Facebook. Sometimes I can't even fully load the Facebook page without it crashing, but I can almost always make it crash by just scrolling up and down and forcing it to load new content a few times. This happens even in safe mode, and even after following the instructions to reset my preferences.

Sometimes Google searches also crash within seconds of submitting the search, Firefox crashed 3 times in a row while I tried to search for "Chrome" to install it so I'd be able to look at Facebook. It's more inconsistent with Google searches though, where Facebook is just so completely unstable as to be utterly unusable.

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessively when browsing Facebook. Sometimes I can't even fully load the Facebook page without it crashing, but I can almost always make it crash by just scrolling up and down and forcing it to load new content a few times. This happens even in safe mode, and even after following the instructions to reset my preferences. Sometimes Google searches also crash within seconds of submitting the search, Firefox crashed 3 times in a row while I tried to search for "Chrome" to install it so I'd be able to look at Facebook. It's more inconsistent with Google searches though, where Facebook is just so completely unstable as to be utterly unusable.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7

Application

  • Firefox 23.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • NoScript 2.6.7 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20130515 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6310 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9802
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-27-2012
  • driverDate2:
  • driverVersion: 9.2.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130730113002
  • browser.startup.homepage_override.mstone: 23.0
  • browser.tabs.onTop: False
  • dom.max_chrome_script_run_time: 40
  • dom.max_script_run_time: 40
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0
  • gfx.blacklist.direct2d: 4
  • gfx.blacklist.layers.direct3d9: 4
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1375925389
  • places.history.expiration.transient_current_max_pages: 96697
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.nppdf: 2
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1375925378

Misc

  • User JS: No
  • Accessibility: No

Question owner

Hey again, been super busy with work and real life lately and haven't had time to test out the Flash plugin or anything. I did see there was a patch for Firefox though, and while I don't want to say with certainty it's been fixed until I have some more time to test it, so far Firefox seems to be far more stable on the previously-problematic sites I was visiting.

Hey again, been super busy with work and real life lately and haven't had time to test out the Flash plugin or anything. I did see there was a patch for Firefox though, and while I don't want to say with certainty it's been fixed until I have some more time to test it, so far Firefox seems to be far more stable on the previously-problematic sites I was visiting.
pablodc 0 solutions 3 answers

Same problem here.

Windows XP 32 bits. Latest flash available. NVIDIA 8600GTS video card (drivers from nvidia). I have tried every tips in the thread: disable hardware acceleration, disable plugins, etc With each hang the CPU keeps at 50% in firefox proccess ID.

I gonna downgrade to 22 (is that or switch to other browser)

If someone needs additional info lets me know. Thx!

Same problem here. Windows XP 32 bits. Latest flash available. NVIDIA 8600GTS video card (drivers from nvidia). I have tried every tips in the thread: disable hardware acceleration, disable plugins, etc With each hang the CPU keeps at 50% in firefox proccess ID. I gonna downgrade to 22 (is that or switch to other browser) If someone needs additional info lets me know. Thx!

Modified by pablodc

jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi pablodc, it sounds like your Firefox hangs/freezes with excessive memory use, but might not be crashing (shutting down).

  • If you use the Ghostery extension, please update to 5.0.3 to resolve a known problem with high memory usage and hangs. Usually you can do this from the add-ons page: orange Firefox button (or Tools menu) > Add-ons > "gear" button > "Check for Updates"
  • Do you notice any difference in Firefox's Safe Mode? (More details below.)

Firefox's Safe Mode is a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Hi pablodc, it sounds like your Firefox hangs/freezes with excessive memory use, but might not be crashing (shutting down). * If you use the Ghostery extension, please update to 5.0.3 to resolve a known problem with high memory usage and hangs. Usually you can do this from the add-ons page: orange Firefox button (or Tools menu) > Add-ons > "gear" button > "Check for Updates" * Do you notice any difference in Firefox's Safe Mode? (More details below.) * In case you haven't already reviewed it, here is the support article on troubleshooting hangs: [[Firefox hangs or is not responding - How to fix]]. * If Firefox ''crashes'' (shuts down), can you post some recent crash IDs? This article describes how to extract and share crash IDs: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]. For more personalized assistance (it's confusing getting replies for lots of different peoples' crashes) you can start a new thread here: https://support.mozilla.org/questions/new/desktop/fix-problems ---- Firefox's Safe Mode is a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference?
pablodc 0 solutions 3 answers

Hi jscher2000,

I not using the ff extension you comment..

Firefox is not crashing, it just hangs taking 50% of available CPU

I gonna try in safe mode but just already has disabled every plugin.

One page that hangs FF always and not randomly is http://traslate.google.com i.e

I have used procexplorer to take a screenshot showing the ff thread that is consuming 50% of the CPU.

Hope this can help in something.

Hi jscher2000, I not using the ff extension you comment.. Firefox is not crashing, it just hangs taking 50% of available CPU I gonna try in safe mode but just already has disabled every plugin. One page that hangs FF always and not randomly is http://traslate.google.com i.e I have used procexplorer to take a screenshot showing the ff thread that is consuming 50% of the CPU. Hope this can help in something.
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi pablodc, the Google Translate problem is interesting. Does it matter whether you use the regular page or the secure page?

https://translate.google.com/ vs. https://translate.google.com/

Hi pablodc, the Google Translate problem is interesting. Does it matter whether you use the regular page or the secure page? https://translate.google.com/ vs. https://translate.google.com/
pablodc 0 solutions 3 answers

jscher2000, just tried on the regular page, not https...or ff hangs before can switch to https over the regular connection

jscher2000, just tried on the regular page, not https...or ff hangs before can switch to https over the regular connection
maillis 0 solutions 4 answers

I updated to FF23 yesterday( Aug 18) and are having the same problems esp with Google searches and new tabs slow to open etc--I just uninstalled FF23 and went back to FF21-and are having No problems ( I previously had problems with FF22 and my copy/paste function not working)

I updated to FF23 yesterday( Aug 18) and are having the same problems esp with Google searches and new tabs slow to open etc--I just uninstalled FF23 and went back to FF21-and are having No problems ( I previously had problems with FF22 and my copy/paste function not working)
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi maillis, when you are ready to work on solving your problem with Firefox 23, please start a new thread and include your operating system and add-on information. You also could try Firefox's Safe Mode to see whether that avoid the delay in opening new tabs.

Hi maillis, when you are ready to work on solving your problem with Firefox 23, please start a new thread and include your operating system and add-on information. You also could try Firefox's Safe Mode to see whether that avoid the delay in opening new tabs. * [[Troubleshoot Firefox issues using Safe Mode]] * https://support.mozilla.org/questions/new/desktop/fix-problems
S1 3 solutions 54 answers

Get Firefox 24.0 Beta, might help solve this crash problem: http://www.mozilla.org/en-US/firefox/beta/

Get Firefox 24.0 Beta, might help solve this crash problem: http://www.mozilla.org/en-US/firefox/beta/
geo54 0 solutions 1 answers

The 2 most recent reports are the relevant ones; same crash sequence occurred. Running Firefox 23.0.1 Website link loaded a pdf file into an online MS Word reader; after a few minutes Win XP would crash and restart (no error message or BSOD.)

Report ID                                 Date Submitted
bp-e285d6c1-93c9-434d-8ba3-326622130828 8/28/2013 1:25 PM
bp-d7317ff3-0bd2-41ff-b0b5-036b52130823 8/23/2013 9:47 AM
8eda8445-64de-4091-a69f-59a61a011096 4/9/2013 8:08 AM
bp-002ef81c-70f8-4f09-8d3e-2865b2121222 12/21/2012 5:50 PM
790ec13b-3208-4737-8378-59dba23724ca 11/17/2012 2:10 PM
The 2 most recent reports are the relevant ones; same crash sequence occurred. Running Firefox 23.0.1 Website link loaded a pdf file into an online MS Word reader; after a few minutes Win XP would crash and restart (no error message or BSOD.) Report ID Date Submitted <pre><nowiki>bp-e285d6c1-93c9-434d-8ba3-326622130828 8/28/2013 1:25 PM bp-d7317ff3-0bd2-41ff-b0b5-036b52130823 8/23/2013 9:47 AM 8eda8445-64de-4091-a69f-59a61a011096 4/9/2013 8:08 AM bp-002ef81c-70f8-4f09-8d3e-2865b2121222 12/21/2012 5:50 PM 790ec13b-3208-4737-8378-59dba23724ca 11/17/2012 2:10 PM </nowiki></pre>

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

The second crash report is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable hardware acceleration in the Flash plugin
The second crash report is a problem with the Flash plugin. You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting
cdstealer 0 solutions 5 answers

Oh dear.. I had high hopes for 24.0. Still no good. Oh well, as 90% of the interweb still uses flash, my hand has been forced and I'm having to go to Chrome. Mozilla.. WTF have you done? So long and thanks for the memories.

Oh dear.. I had high hopes for 24.0. Still no good. Oh well, as 90% of the interweb still uses flash, my hand has been forced and I'm having to go to Chrome. Mozilla.. WTF have you done? So long and thanks for the memories.
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi cdstealer/Steve, if you decide you are interested in further troubleshooting, could you start a new thread specific to your distribution of Linux (i.e., put that in the question/subject line)?

Most of this long thread (and others) relate to Windows and the changes made in Flash 11.3 and later. Starting a new thread would give you a better shot at getting some focus on your configuration. You can use this page (scroll down past the suggestions) to do that:

https://support.mozilla.org/en-US/questions/new/desktop/fix-problems

Hi cdstealer/Steve, if you decide you are interested in further troubleshooting, could you start a new thread specific to your distribution of Linux (i.e., put that in the question/subject line)? Most of this long thread (and others) relate to Windows and the changes made in Flash 11.3 and later. Starting a new thread would give you a better shot at getting some focus on your configuration. You can use this page (scroll down past the suggestions) to do that: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems
KCFireMike 0 solutions 2 answers

I finally found a resolution and it wasn't from any of the suggestions that were made here, of which I am very thankful for the many replies and suggestions. The only resolution I could find is called Google Chrome...

I finally found a resolution and it wasn't from any of the suggestions that were made here, of which I am very thankful for the many replies and suggestions. The only resolution I could find is called Google Chrome...
Tyler Downer
  • Top 25 Contributor
  • Moderator
1528 solutions 10652 answers

I'm going to lock this thread as it isn't useful anymore. For anyone experiencing a Firefox crash, please update to Firefox 24, read Avoid crashes - Tips and tricks and start a new thread at https://support.mozilla.org/en-US/questions/new

I'm going to lock this thread as it isn't useful anymore. For anyone experiencing a Firefox crash, please update to Firefox 24, read [[Avoid crashes - Tips and tricks]] and start a new thread at https://support.mozilla.org/en-US/questions/new