cannot add-on ask.com as a search engine
when i click on ask.com to add the search engine to my list, i get a pop-up that says "sorry, you must use a mozilla based browser (such as firefox) to install a search plugin." and of course, i am using the latest version of firefox.
Chosen Solution
The way the site works, it checks certain browser capabilities. Here is a way to double-check.
Open the Web console by pressing Ctrl+Shift+k
Next to the caret (>), paste the following (it's all one long line) and press Enter:
if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");
I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.
(You can close the web console by pressing Ctrl+Shift+k again.)
I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?
Help > Restart with Add-ons Disabled
Click the Restart in Safe Mode button, not the Reset button.
More info on Safe Mode: Use Troubleshoot Mode in Firefox.
All Replies (4)
Are you trying to add it from here?
no, that wasn't where i was trying to add it from, but that location gave me the same error message.
Chosen Solution
The way the site works, it checks certain browser capabilities. Here is a way to double-check.
Open the Web console by pressing Ctrl+Shift+k
Next to the caret (>), paste the following (it's all one long line) and press Enter:
if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");
I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.
(You can close the web console by pressing Ctrl+Shift+k again.)
I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?
Help > Restart with Add-ons Disabled
Click the Restart in Safe Mode button, not the Reset button.
More info on Safe Mode: Use Troubleshoot Mode in Firefox.
i restarted in safe mode and was able to add ask.com. thanks!