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The Adobe Flash plugin has crashed help

  • 41 replies
  • 241 have this problem
  • 29501 views
  • Last reply by jscher2000

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It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated my firefox 20.0 every thing i updated dosn't even fix it.I have try all the regarding crashes in firefox,but i have tried all the methods all is updated and still keep constantly crashing i also have Google chrome install on my window.? How do i fix it to not crash any more like this?

Hers the list of all the submitted crash reports in sky-drive https://skydrive.live.com/#cid=0379D37A732CAE9F&id=379D37A732CAE9F!124

Modified by zahmniva

All Replies (20)

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Well said as usual Jeff.

Presumably you have no interest in being a forum moderator yourself and are more interested in remaining a sympathetic contributor, and maybe see a moderator icon as a disadvantage. Were you to ask however I am sure you would be accepted without hesitation.


Andrew,
probably best discussed in one of the open contributors forums rather than by pm. There is a stalled discussion on forum guidelines and moderation policy as you are aware. Maybe that will restart soon. I will bump the thread.

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Fault bucket,type 0 event name BEX Respons Not available Cab Id:0 Problem signature: P1:FlashPLayerPlugin_11_7_700_24.exe P211.7.700.224 P3:51a67447 P4:stackHash_0a9e P5:0.0.0.0 P6:000000000 P7:6046da18 P8:c0000005 P9:00000008 P10: Attached file C:\AppData\Local\Temp\\WERF985.tmp.WERIntenalMetadata.xml

These files may be available here C:\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FlashPlayerPlugi_9346544115326045add10745a642a6a7f63a_290c00c8

Analysis symbol: Rechecking for solution:0 Report Id:b146dd9f-d793-11e2-9806-bc5ff4572552 Report Status: This description for event ID 0 from source gupdata cannot be found.Either the component that raises this event is not installed on your local computer or the installation is corrupted.You can install or repair the component on the local computer.

If the event originated on another computer,the display information had to be saved with the event.

The following information was included with the event service started

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Hi zahmniva, a BEX error sometimes indicates malware on your computer. You may want to run some supplemental scans. These three tools are highly regarded (and free):

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Hi zahmniva, also, are these ordinary videos or more like Flash applications causing these crashes? Any pattern as to the site where they occur?

For one of your previously posted crash IDs, the pattern is depressingly frequent for many users: https://crash-stats.mozilla.com/repor.../list?signature=F1398665248_____________________________.

However, if you have disabled Protected Mode, I think this isn't supposed to affect you. Can you check your Flash folder to see whether the mms.cfg file is there and contains the expected content?

C:\Windows\SysWOW64\Macromed\Flash

ProtectedMode=0
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it says in the mms.cfg file AutoUpdateDisable=0 SilentAutoUpdateEnable=1 the scan only shows detected 22 of some things

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If you want to disable protected mode, you need to also add

ProtectedMode=0

This should resolve many problem issues in Flash 11.3 and higher. For more information, see this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

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does this part goes first ProtectedMode=0

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I don't think the sequence is important. It says to "add it to the file" so perhaps it should go last. ???

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oh ok on the scan only shows registry keys and 1 file

most of the crashes has Signature: JS_GetStringLength(JSString*)

ID: 3b162119-eb99-4514-a189-81bd72130618
ID: 04d30952-71e1-4d47-b097-cdde82130618
and one  Signature: memmove | PixelCopy32
ID: 690338fb-3407-4624-ad97-d969b2130619

or the dxgkrnl.sys Page_Fault_Innonpaged_Area blue screen is it i just got it yesterday and to day

Modified by zahmniva

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My Flash plugin almost crashes every day in Firefox: Here is the report:


Report ID

       Date Submitted
     
   
   
   134de862-effc-4ab6-8e5e-9c579e53066f8/19/20135:53 AMd11b4c9e-e523-4fc8-b68b-7b18ddc0c9168/18/20131:42 PM68ae8802-eb9b-4e9b-9dba-af058a84082d8/18/20131:42 PMec5143ee-a053-4dbd-ade1-c3965a873f0a8/14/20139:47 PM3de9dbb5-9973-405e-bc5c-36341fb773118/11/20137:20 PM59c7514d-87a1-4ebd-8baa-b7a0b5b7928c8/8/20136:53 AM0eb1b4cc-696c-4f81-ad06-eb41cacb9a0d8/6/20136:53 AM246f5709-95bb-4f83-aaf0-4a504b8eeeb78/5/20139:18 PM799d57a0-ed43-4676-9800-4815557e342c8/4/201311:33 AM56ca1c72-9bdd-4a77-931e-de125fd5713c7/30/20136:51 PMe7e05214-181d-4bdd-9c8a-e0710041aeae7/30/20136:50 PM85d1cdc8-f9b6-4bbe-b33b-fa0917b14b4f7/30/20136:50 PM7cc1404b-e42e-4370-82dd-9b75e5377ba57/30/20136:49 PMcf6e171b-cbde-4af8-9a8f-f720d7b061dd7/30/20136:44 PM6c2951ac-9ad6-4677-b839-b90af51382277/30/20136:30 PM56bef8a9-0de5-4695-b035-6ed0033d369b7/30/20136:27 PM97af9a6d-7d3b-45e9-9daf-e08c7d3e013d7/30/20132:04 PMc0eced42-1215-4ac3-b42b-f293b48642be7/30/201310:55 AM58a4c351-18a2-4121-ad39-99c1ace86e7d7/28/20137:44 PMbf3b0b58-60fe-4c80-ba2e-7aed1d8d35567/28/20133:03 PM8a18957e-05d4-467f-9e5f-99f6c820f11f7/28/201311:02 AM4b849d74-b865-4503-bdd0-e77af1e785e97/28/201311:02 AMd18de89c-6f34-46a6-bf70-c577894538857/26/20133:04 PMbd7183f8-9230-4ee3-958d-834bc7a3dbcb7/24/201311:09 PM4a934172-ee66-4142-a4e2-abf3249feb3c7/24/201311:08 PMed452975-62ef-4628-a4e9-b41749c4c1c37/24/20138:16 PM0457bc09-76a6-49d5-9e59-0d864ed9f1a47/23/20139:04 PMea8d6f5e-52e0-4595-bfc4-a63493ce50327/23/20132:15 AMa93cd10c-4db6-4c81-a9ad-8b940cfc86eb7/21/20132:16 PM73f6816a-ba45-4954-b172-12526e1161647/20/201311:31 PM7d66d7a5-ff09-4497-9d6e-39ff1d518d447/18/20137:12 PM3fc61fde-7639-4d37-9bd6-6cbfcb91270e7/18/20134:23 PMe88554d7-fbed-4b14-a22d-b5b58776d4d47/16/20138:53 PM449ac626-d985-4a9f-a51e-8203f7a404cc7/16/201310:53 AM949d5e77-5980-46cb-abab-a7b5866d3fce7/14/20135:38 PM6b88a6f4-ca23-454e-a358-34fa72a8a28f7/13/201311:00 PM01bd4a09-7a10-4ef1-821b-83f21f1ad1167/13/20132:20 PM00f0e011-5994-4eda-9676-8c19d1cd66e37/11/201312:08 AMd652a3fc-e845-451c-9634-1dab65db07987/10/20137:18 PM3cc15713-a0b2-4b89-b121-b80f8733d5c57/5/20134:30 PM1468b007-e19b-43ab-8e69-ffbe9b7e0cd37/4/201311:46 AMc6d1edf5-c1dc-481e-a022-661c718927ae7/3/201310:18 PM
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Hi mohit35, could you click the most recent ones and make sure they are submitted up to the server? The forum didn't recognize the numbers (the ones that work here start with "bp").

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Just a thought and I have no idea how support for this is going to work, but users with Flash crashes or hangs could consider using the Aurora channel of Firefox even if only as an additional browser for a few tests. The reason I suggest this is that Aurora now has an improved crash reporters specifically for these sorts of hang.

It is possible we could get important information from the new report that could assist either our own or the Flash developers.

If any one does wish to do that please start a new thread and then post back here. Post here or in your own thread if you need assistance with installing or using Aurora. It is considered advanced and so generally unsupported on this forum to install a second version of Firefox. Mozillazine however have good support articles such as

Here is an example of one of the new style reports

I do not think at this stage the new reporter will be moving up any further than Aurora, so not becoming a feature of the future Firefox 24 release.

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My shockwave flash plug in crashes many times daily. It slows down my internet and is very frustrating, i saw on here how to log the crash records so here is a log record of some of the crashes. thank you in advance for any advice and help. Submitted Crash Reports



       Report ID
       Date Submitted
     
   
   
   721630d5-5266-42b2-90aa-10b3830e10218/26/20131:20 PM2547af7b-e7c7-4355-8c2e-a84f3d4e45488/26/201312:27 PMbcce7d51-336a-429c-b56b-9afc0767f19b8/26/201312:03 PMcbe7145e-7e22-4e58-bf14-f003a33f2e168/25/20137:56 PM5bce4a8b-ef2f-4b4f-8c86-eb6dd54374f58/23/20137:30 PM69bc2396-2da5-469c-85f0-babf400a30f58/23/20137:28 PM3bfc645f-2f20-4d36-a80a-daf262d745178/23/20138:41 AMd0a2a384-faeb-442a-9bca-2b5dbdb3d65f8/22/20137:28 PM2b707e46-5e13-422a-8bfe-451a0613aaf38/20/20133:26 PMe2b591b6-f485-48bf-b70d-d37e218622a78/20/20133:25 PM6ef58b9c-7084-4b1d-854a-9eb481ad25e08/19/20131:04 PMafdec4af-525a-4bd8-9e74-c6950fc6b9218/17/20138:55 AMcd4ca14f-22d7-4cd5-abe6-78e190b946278/16/20134:04 PM08a7af27-8c1f-44df-be4a-2f962755128a8/15/20137:47 PM111601d5-13b7-462d-8fd8-6786bb8b03398/14/20137:39 AMf70a4b66-1583-4911-a300-7db6a24e99668/13/201311:59 PM296b2467-7792-45d9-b9ca-29e82dd9df998/13/20139:42 AMb124ee1c-78f2-4435-b5aa-7302bfc1b2998/12/201312:18 AMfeb3fac9-c00f-4193-88b3-9426d6340a288/11/20135:47 PMa864ead6-6ae4-47e6-af9b-23833d11b9b78/11/20135:46 PM0114c0a0-196b-4aaa-8b37-f1f33bbef2be8/9/20139:33 PMef797fe4-8e3c-469b-91cc-85493521bf048/9/20132:18 PM6854ee4d-4067-411f-9b0d-913b0bad56ee8/9/20131:45 AM49d575b0-d9e2-4431-91b9-966b0532ddc68/9/20131:29 AM52c16814-e157-4fde-a3fd-cbab440c8bd78/8/20139:13 PM21ec9ae9-e085-4167-ade1-25af12815b228/6/201312:15 PM478c4707-f593-42f2-b73f-35eeb22e816d8/6/20138:06 AMbe2e7340-0466-4ac0-86bb-e9ff7a1cb18f8/5/20132:35 PM10deb5c6-7211-467e-9681-77a1134fdb768/4/201310:16 PM58be8e59-0e3b-48c9-84ae-7cab4d95d31c8/4/201310:13 PM5af63b49-f0f5-4ff5-89d6-c8727176b1927/30/20139:16 AM5b2da2c8-bb14-4def-885a-f9b0bea624c57/29/201310:00 PM542a9758-ca92-4e50-968f-6f662c87932a7/29/20139:58 PM2163656e-c931-4b78-bcb3-c520b943c93b7/29/20138:10 PM3b1cfc5a-1c6e-4bdc-92f9-95058bb356d17/29/20132:08 PM0132a258-35d5-4882-a4d0-b2e60fda72157/28/20132:49 PM2a2e2fcc-e2a7-46bd-979b-3007f080979c7/28/20131:05 AM0aaac083-848b-4fb0-acea-37d4c44a75407/27/20137:33 PMac4b598f-9324-438e-b8cf-4dc6d192cbe77/27/20132:36 PMdd140c4b-f433-465d-882e-ec99a5647e077/24/20136:37 PM4b796433-55b3-49f6-96e7-525b7113d0757/23/20135:28 PMa3221624-a61e-41c3-bc45-249d4254f8a37/23/20132:27 PM8dd66d0b-c9c2-415a-b1c5-0604d91f50d27/22/20132:30 PM82f10edd-ca54-4334-86c1-2e51e8ea98dc7/17/20139:56 PMc0e39fe5-fd3e-4370-b287-68391f4046c17/17/20139:53 PM8d6f3577-bb10-487d-88f3-e59d6bb1ec397/8/201310:06 PM71e26824-d805-4296-8f66-996d7bd70bac7/7/20132:12 PM1f026847-ba69-49ac-b03a-bbe3addde02c7/5/20138:11 PMacf3df7d-f8bc-4758-bf36-f5cccdbadef47/4/20135:18 PM67f14d36-9ccf-4233-a38a-cec13b31737c7/4/20138:01 AM97a1f877-3bbb-4201-ab55-5b149c34ae047/3/20134:37 PM5f471f68-6450-4c64-ad87-880e5f9911507/3/201311:47

AM98493307-8144-41e3-9ff5-7da2f24f03837/2/201310:23 AM4aa92fa9-e4b0-474e-9815-14a0114c42ac7/1/201310:10 PM5dbe20aa-004b-450c-935a-0ac590aeea476/30/20139:51 AM5c091a1a-e894-40d6-8b3a-015914bcb1916/29/201310:39 PMa4df4a24-a315-4ae0-9382-3d5011c985416/28/20133:03 PM6c048e07-4327-4247-bb20-22b39c2aa2a26/27/201310:04 PM2fb33c37-b8a1-41f6-992e-3f4ed15ea2c66/27/201310:22 AM804ade22-17ec-44c7-8865-f80759c760986/26/201310:33 PM878ab67e-a029-46f6-8f5a-f23fa48a58f26/26/20132:06 AM9dc7c6b8-a9a2-4cd7-a74e-800160bbfb226/24/20136:43 PM15a25e2b-1540-4ca8-afe1-38ef4e9366eb6/22/20138:36 PM229c1eba-9ccc-470e-9f63-4f1608b3f96c6/20/201311:45 PMa3e2358d-ecbc-4de1-9695-2590719567886/20/201311:43 PMa6aed22f-79f4-4e3f-9e03-7b1bd92028226/20/20135:37 PMc459eef1-5bea-4f71-b652-a17158ed76676/19/201311:58 AM1451d526-bdac-430a-b7da-687697e7f62e6/16/201311:13 PM0a7f0010-9382-45f8-be35-7e1224c7dcf56/16/201311:07 AM71bba99f-ecd0-46ff-acd8-762c9e19aa126/10/20135:23 PM68bd2921-df57-4b2a-b7b3-a178765e444a6/7/20132:26 PM6070e97c-a180-43d3-bc5c-cd8172521da86/6/20135:47 PM409b8b33-a647-4d64-a8af-56b650b3e6796/4/201310:01 AMf5f274d1-df09-4c7a-bb72-61e118fad4ed6/1/20136:59 PM0688365a-7364-40e4-9abe-5d887efff6315/30/20131:03 PM2993d0ad-36c7-44ec-

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8d37-da30990ccc9f4/25/201311:05 AM9c77511a-78b3-4ec0-acda-3fbb548dc9e04/24/20135:01 PMbcc918fa-0c65-401f-9362-48f8ee682c164/21/20139:33 PMf13a4570-a676-429d-8fc1-4785454d09b34/19/20136:40 PMb572e8cf-b7ce-47ff-87e7-e075a99f6c703/5/201312:09 AMbc8bae0a-c3ba-4ed2-a6aa-4a44-8ce9-82ee1d4ad4322/17/201310:14 AM25b80c4d-6a64-4ba1-9d54-2ec62a826da62/10/20136:29 PM48794f6d-0b3c-4102-80e0-447cccb1bedb2/6/20139:11 PM735f2eba-f0f9-4d24-8321-91fbeb878b5f2/3/201312:11 PMa5f63037-c276-44f1-97f7-dd746e803c881/31/20139:52 PMbp-468ad7d4-dcd5-425a-b038-ff47a21301311/31/20132:32 AMc15aed59-4f56-4a35-8c1e-3227a4019fcc1/29/20139:03 AMbp-f2979af6-1184-48e0-9689-5492321301281/27/20139:28 PM7437fe61-584f-4785-a9aa-9e7923fd741b1/27/20138:48 PMbp-4a9d8ae9-4603-4823-ae15-0854d21301271/27/20138:26 AM7a63f8e9-3ba9-4f7a-bb19-97901df73fc11/25/20134:14 PMbp-73ef7a63-8293-4361-a9cc-a195321301211/21/20132:51 PM6d1412e0-cee1-422b-8fda-2f381ac75bc01/20/20132:51 PM3658d5e2-f557-4bd5-b85a-7ce230bea5321/18/201310:47 AMab811a35-1316-4a1e-a0b9-6441221719131/16/20139:14 AMbp-00a7e332-98c3-4a9d-8609-42f9721301161/16/20137:44 AM74b12877-0cc4-4864-9287-515b49199c811/11/20137:10 AM7d84b163-f998-443f-9dca-53e9a36346a21/11/20137:10 AMbp-4c05f518-bdd5-46d7-bd51-87169212123012/29/20126:30 PM3aa453a3-e4b9-4d2c-b9c7-fc62c88be56412/29/20126:29 PM4e3bcdc1-c4c1-4e81-9b61-04aab647869a12/29/20129:37 AMbp-4154982c-4c3d-4214-a3b1-08191212122912/28/201210:06 PM0337deba-a367-4065-adf1-34f0a6d10efe12/28/201210:06 PMc9a0f97e-54a3-4deb-b1de-bd508b6dfb4b12/28/201211:27 AMe66b5d6e-ce62-4747-922a-901a7db3106212/27/20123:41 PMbp-46cfdb07-dba6-4b70-90f2-536d7212122612/25/20128:49 PM0e914568-083b-47f1-beec-aeced8434f3412/25/20128:46 PMbp-5e161e59-ae70-43d6-9fb5-ac119212122512/25/201212:41 PM873cd67f-68d8-4bb5-aa2c-60a325d13b3c12/25/201212:40 PMf2819ee2-161e-4f01-aef4-63fcf4a7334912/24/20129:33 PMbp-a3c4d3c1-1a6e-413a-8a13-11ac1212122412/24/201210:28 AM45c1ac8f-b75a-4d21-8f56-b90d983aa28b12/24/201210:27 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Hi violetz, can you click the most recent few links to ensure that the data was submitted to the Crash Stats server, then post those links here? The earliest links that the forum recognized were from January, and the server didn't have the data when I clicked through.

This is some standard guidance that addresses the most common issues affecting Flash. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Any luck?

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AMbp-009a90d5-4e36-433c-9e6f-2292a21008228/22/201011:14 AM3cf98085-12fc-4c33-a687-eba6979ff2c38/9/201011:02 PM694d08ef-97f3-4545-995d-4fa5c4f693ed7/27/20107:32 AMe8978ee0-17fa-4283-95ca-ee1ad5c0fce97/21/20102:36 AMf7f97613-78b7-468d-a8e3-a521b5fb11917/15/201010:42 PMf5ef735b-dcec-4b23-8bef-ca2abfd4e2217/2/20108:57 AMbp-990d2246-9c22-4e7f-a3d1-cfcec21308266/27/201010:09 PMc5eba85a-2e38-4585-8073-6bfe5155bb796/27/201010:09 PMe807c18b-5294-475c-990e-baf91a6a93f46/25/20108:46 AM0fdb3872-ac66-4500-a61b-d18acebeb8cd6/25/20108:46 AMbp-43474065-6934-455f-a87d-a941a21006256/25/20108:38 AMbp-e8b39f39-da22-4cbc-bc39-cbaf121006256/25/20108:38 AMbp-9371df04-6fc6-4c1a-8d36-e00c221006046/4/20101:38 AMbp-f9b30e8c-abb3-4843-8cf6-3b37821005305/30/201010:26 AMbp-be37e9de-8fbe-4837-a54b-cd7fb21005185/18/20109:31 AMbp-7ad95b85-59c4-4a3e-b0f8-89e4c21005155/15/201011:27 PMbp-227461a4-ec84-4fa7-a474-dcde621005025/2/201012:41 AMbp-37de5398-bdba-440b-aafa-8622521004274/27/201012:20 PM775af83b-8afc-42f7-b5b8-cc80a57d88fb4/18/20101:55 PMbp-6e6b27e3-5ee7-423a-b740-67c8221004174/17/201010:44 PM925d5537-b8da-44be-9ba0-184bead17f4e4/13/20106:49 PMbp-07fb9637-844e-449a-82c0-b2c1e21004114/11/20104:41 PMbp-9f276dfb-f284-4ddc-8f51-7927421004114/11/20101:28 PMbp-4715dab0-eabd-451e-81a4-573e421004094/9/201010:08 PMbp-42b8405f-fc1d-45e2-8892-d5d1121004094/9/201012:29 PM

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Mozilla Crash Reports Search

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Advanced Search Firefox 23.0.1 Crash Report [@ hang | ntdll.dll@0x2015d ] Search Mozilla Support for Help ID: 8fe7b66e-b79d-4ba9-bd50-c16ff2130826 Signature: hang | ntdll.dll@0x2015d

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Signature hang | ntdll.dll@0x2015d More Reports Search UUID 8fe7b66e-b79d-4ba9-bd50-c16ff2130826 Date Processed 2013-08-26 21:14:01.631807 Process Type plugin Shockwave Flash Version:11.8.800.94 Filename:NPSWF32_11_8_800_94.dll Uptime 9102 Install Age 578999 since version was first installed. Install Time 2013-08-20 02:13:21 Product Firefox Version 23.0.1 Build ID 20130814063812 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 2 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x773a015d User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x03d0, AdapterSubsysID: 01811025, AdapterDriverVersion: 9.18.13.783 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes sp-processor10_phx1_mozilla_com_15229:2012; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; exploitability tool: ERROR: something went wrong; MDSW did not identify the crashing thread; exploitability tool: ERROR: something went wrong EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x03d0

Accessibility

Active

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll ntdll.dll@0x2015d 1 kernel32.dll WaitForMultipleObjectsExImplementation 2 user32.dll RealMsgWaitForMultipleObjectsEx 3 user32.dll MsgWaitForMultipleObjects 4 NPSWF32_11_8_800_94.dll F_1152915508___________________________________ F1226924076_________________________________________________________________________________________ 5 NPSWF32_11_8_800_94.dll F2166389_____________________________________________________________________ F1360250536______________________________________________________________________ 6 NPSWF32_11_8_800_94.dll F_917831355____________________________________________ F1360250536______________________________________________________________________ 7 NPSWF32_11_8_800_94.dll F1315696776________________________________ F1360250536______________________________________________________________________ 8 NPSWF32_11_8_800_94.dll F_1428703866________________________________ F1171977742________________________________________________________________________________ 9 NPSWF32_11_8_800_94.dll F845925699_____________________________________ F1582495634______________________________________________________________________________________________ 10 NPSWF32_11_8_800_94.dll F839569766_________________________________________ F114660060_______________________________________________________________________________________________ 11 NPSWF32_11_8_800_94.dll F_1464539597_______________________________________________ F114660060_______________________________________________________________________________________________ 12 xul.dll mozilla::plugins::StreamNotifyChild::NPP_URLNotify(short) dom/plugins/ipc/PluginInstanceChild.cpp 13 xul.dll mozilla::plugins::BrowserStreamChild::Deliver() dom/plugins/ipc/BrowserStreamChild.cpp 14 xul.dll ScopedTaskFactory<ScopedRunnableMethodFactory&lt;mozilla::plugins::BrowserStreamChild&gt;::RunnableMethod&lt;void ( mozilla::plugins::BrowserStreamChild::*)(void),Tuple0&gt; &gt;::TaskWrapper::Run() ipc/chromium/src/base/task.h 15 xul.dll MessageLoop::RunTask(Task *) ipc/chromium/src/base/message_loop.cc 16 xul.dll MessageLoop::DeferOrRunPendingTask(MessageLoop::PendingTask const &) ipc/chromium/src/base/message_loop.cc 17 xul.dll MessageLoop::DoWork() ipc/chromium/src/base/message_loop.cc 18 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *) ipc/chromium/src/base/message_pump_win.cc 19 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 20 xul.dll google_breakpad::scoped_ptr&lt;google_breakpad::CrashGenerationClient&gt;::reset(google_breakpad::CrashGenerationClient *) toolkit/crashreporter/google-breakpad/src/common/scoped_ptr.h 21 xul.dll _SEH_epilog4 22 @0x1 23 ntdll.dll ntdll.dll@0x301db 24 NPSWF32_11_8_800_94.dll F_868816742_________________________________________________________________________ F_635009310______________________________________________________________________ 25 dwmapi.dll CApiPortClient::`scalar deleting destructor'(unsigned int) 26 ntdll.dll ntdll.dll@0x338aa 27 KERNELBASE.dll GetProcAddress 28 user32.dll SystemParametersInfoW 29 NPSWF32_11_8_800_94.dll F_1635809585___________________________________________ F_635009310______________________________________________________________________ 30 ntdll.dll ntdll.dll@0x3c9b0 </p>

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Mozilla Crash Reports Search

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   Report:

Advanced Search Firefox 23.0.1 Crash Report [@ hang | ntdll.dll@0x2015d ] Search Mozilla Support for Help ID: 8fe7b66e-b79d-4ba9-bd50-c16ff2130826 Signature: hang | ntdll.dll@0x2015d

   Details
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   Extensions
   Comments

Signature hang | ntdll.dll@0x2015d More Reports Search UUID 8fe7b66e-b79d-4ba9-bd50-c16ff2130826 Date Processed 2013-08-26 21:14:01.631807 Process Type plugin Shockwave Flash Version:11.8.800.94 Filename:NPSWF32_11_8_800_94.dll Uptime 9102 Install Age 578999 since version was first installed. Install Time 2013-08-20 02:13:21 Product Firefox Version 23.0.1 Build ID 20130814063812 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 2 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x773a015d User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x03d0, AdapterSubsysID: 01811025, AdapterDriverVersion: 9.18.13.783 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes sp-processor10_phx1_mozilla_com_15229:2012; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; exploitability tool: ERROR: something went wrong; MDSW did not identify the crashing thread; exploitability tool: ERROR: something went wrong EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x03d0

Accessibility

Active

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll ntdll.dll@0x2015d 1 kernel32.dll WaitForMultipleObjectsExImplementation 2 user32.dll RealMsgWaitForMultipleObjectsEx 3 user32.dll MsgWaitForMultipleObjects 4 NPSWF32_11_8_800_94.dll F_1152915508___________________________________ F1226924076_________________________________________________________________________________________ 5 NPSWF32_11_8_800_94.dll F2166389_____________________________________________________________________ F1360250536______________________________________________________________________ 6 NPSWF32_11_8_800_94.dll F_917831355____________________________________________ F1360250536______________________________________________________________________ 7 NPSWF32_11_8_800_94.dll F1315696776________________________________ F1360250536______________________________________________________________________ 8 NPSWF32_11_8_800_94.dll F_1428703866________________________________ F1171977742________________________________________________________________________________ 9 NPSWF32_11_8_800_94.dll F845925699_____________________________________ F1582495634______________________________________________________________________________________________ 10 NPSWF32_11_8_800_94.dll F839569766_________________________________________ F114660060_______________________________________________________________________________________________ 11 NPSWF32_11_8_800_94.dll F_1464539597_______________________________________________ F114660060_______________________________________________________________________________________________ 12 xul.dll mozilla::plugins::StreamNotifyChild::NPP_URLNotify(short) dom/plugins/ipc/PluginInstanceChild.cpp 13 xul.dll mozilla::plugins::BrowserStreamChild::Deliver() dom/plugins/ipc/BrowserStreamChild.cpp 14 xul.dll ScopedTaskFactory<ScopedRunnableMethodFactory&lt;mozilla::plugins::BrowserStreamChild&gt;::RunnableMethod&lt;void ( mozilla::plugins::BrowserStreamChild::*)(void),Tuple0&gt; &gt;::TaskWrapper::Run() ipc/chromium/src/base/task.h 15 xul.dll MessageLoop::RunTask(Task *) ipc/chromium/src/base/message_loop.cc 16 xul.dll MessageLoop::DeferOrRunPendingTask(MessageLoop::PendingTask const &) ipc/chromium/src/base/message_loop.cc 17 xul.dll MessageLoop::DoWork() ipc/chromium/src/base/message_loop.cc 18 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *) ipc/chromium/src/base/message_pump_win.cc 19 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 20 xul.dll google_breakpad::scoped_ptr&lt;google_breakpad::CrashGenerationClient&gt;::reset(google_breakpad::CrashGenerationClient *) toolkit/crashreporter/google-breakpad/src/common/scoped_ptr.h 21 xul.dll _SEH_epilog4 22 @0x1 23 ntdll.dll ntdll.dll@0x301db 24 NPSWF32_11_8_800_94.dll F_868816742_________________________________________________________________________ F_635009310______________________________________________________________________ 25 dwmapi.dll CApiPortClient::`scalar deleting destructor'(unsigned int) 26 ntdll.dll ntdll.dll@0x338aa 27 KERNELBASE.dll GetProcAddress 28 user32.dll SystemParametersInfoW 29 NPSWF32_11_8_800_94.dll F_1635809585___________________________________________ F_635009310______________________________________________________________________ 30 ntdll.dll ntdll.dll@0x3c9b0 </p>

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