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ebay keeps coming up "Forbidden"

stevebutler
stevebutler

I bring up ebay and I can get on to my account ok but when I close it and then try to get back on later the site comes up "Forbidden" and I can't access it. I get on thru Mozilla Firefox.

I bring up ebay and I can get on to my account ok but when I close it and then try to get back on later the site comes up "Forbidden" and I can't access it. I get on thru Mozilla Firefox.

All Replies (2)

user633449
user633449

Please update to Firefox 19.0.2 Update Firefox to the latest release then Reset it Refresh Firefox - reset add-ons and settings

iamjayakumars
iamjayakumars

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

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