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Problem with FF 19 on both Windows and Mac - Facebook error?

Posted

I'm having trouble both on Windows and my Mac with Firefox 19 - it has to do with Facebook. I have Facebook as a pinned tab and it will come to the forefront and tell me that error running a script has been received. I can ignore or click "Cancel".

I don't know whether the problem is with Firefox or Facebook - can anyone enlighten me? And offer a possible 'fix"?

Thanks

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • 5.1.10411.0

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Skype Click to Call 6.6.0.11664 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Web Developer 1.2.2 ({c45c406e-ab73-11d8-be73-000a95be3b12})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Parallels Display Adapter (WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x4005
  • adapterDeviceID2:
  • adapterDrivers: prl_umdd prl_umdd10
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1ab8
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-4-2012
  • driverDate2:
  • driverVersion: 8.0.18354.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362394506
  • places.history.expiration.transient_current_max_pages: 73809
  • plugin.disable_full_page_plugin_for_types: image/png,image/x-png,image/tiff,image/x-tiff,image/x-targa,application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96757 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

That seems to have 'fixed' the problem on both platforms. If the error message comes back, I'll be back in touch.

Thanks,

Clinton

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Helpful Reply

Thanks for reporting back! It's users like you that report back making a difference to the open web!

Question owner

Funny - I'm so active on the Apple forums that 'replying' just comes second nature - I HATE it when I give a user a good and long answer and they never return.

BTW - there was a user on the Apple MacBook Pro forum last night having the same problem - I just copied and pasted your answer (which worked for me) and it worked for him as well. So you've done a number of 'good deeds' with one reply.

Thanks so much,

Clinton

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Beautiful! We are always glad to assist users like you and users facing the same issue. Thanks for dropping by once again and letting us know.

Have a nice day!