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What to do if my Firefox shows black screen as a place of site after browsing for a while?


I started Mozilla Firefox normally this morning and I noticed when I scrolled down the site there should be that icon with one arrow up and one arrow down. There was not any kind of icon just white box. After I used Mozilla for ~ 5 min site where I was turned black, but bookmarks and address line still showing. I try to refresh site, but it didn't help and problem were on my another tab too. Changing site also didn't help at all.

I decided to start browser again and same problem showed again after 5 minutes or so. Then I restarted whole computer and still same problem showed. 3rd time was first time when Mozilla crashed and I send crash report. After that I started to look Mozilla pages for solutions. If I start my browser with save mode everything is working normally, but I disabled all the addons, but It didn't help and I also "reset mozilla" , but always same problem without save mode.

After that I run CCleaner and reinstalled Mozilla, but same problem showed again. Error doesn't come if I dont scroll pages with that think with arrows(When you press middle button of your mouse.). I also did quick scan with Avast and there are no viruses on my computer.

I have Windows 7 and Internet Explorer works normally.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • Kalydo Player Plugin
  • GEPlugin
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Unity Player 2.6.1f3


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/fi/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • avast! WebRep 7.0.1474 (wrc@avast.com) (Inactive)
  • Skype Click to Call ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-28-2011
  • driverDate2:
  • driverVersion: 8.822.4.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 100530
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
412 solutions 4877 answers

Provide the crash id We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox kaatui - estä ja korjaa kaatumisia article.

Question owner

Here you go:

bp-d8ba7f0c-0c6f-4f49-b5b5-9f8842130228 bp-e4ae8f80-be6c-457c-88d2-c74ea2130228 82699600-af94-409a-87c9-af63ea0c142a-flash2 82699600-af94-409a-87c9-af63ea0c142a-flash1 82699600-af94-409a-87c9-af63ea0c142a-browser

First two are reports I got today from this problem.

  • Top 10 Contributor
412 solutions 4877 answers

Don't Make use of ccleaner to clear your memory, it always makes you problem.

Crash happened because of " EXCEPTION_BREAKPOINT "

Restart your system and give a try

Question owner

I restarted my system and it didn't work Mozilla still bugging as I explained.

Question owner

I just tested Mozilla again at it seems that all the other popups like one with "Do you wanna Mozilla to remember password to this site" or if you move your cursor over your bookmark then box where should be address site is empty. Also same bugs as reported on first post still stays.

Edit: Crash id from the new crash after reinstallation (I deleted all files related to Firefox, not only run uninstall.exe.) bp-90a03ba0-6c1e-4301-adec-440402130228

Modified by Altonity