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Link expired on unsubscribe and modify preferences from newsletter??

Posted

Trying to change my email address for your newsletter and when I try to connect get the message on the website I am sent to that "The supplied link has expired. You will receive a new one in the next newsletter". I have been trying to use that link for the last 2 newsletters and have had no luck at all. It won't even let me unsubscribe my past email address so I can re-subscribe my new one.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Motive Plugin for Mozilla Browsers
  • Windows Activation Technologies Plugin for Mozilla
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.