Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by jec5154

more options

This is a persisting problem. Restarting/reinstalling firefox seems to fix it for a short time but it always comes back. The same problem happens in chrome and firefox on my desktop but not on my laptop or smart phone. I've tried switching anti virus software and servers but neither helped. Other Options?

This is a persisting problem. Restarting/reinstalling firefox seems to fix it for a short time but it always comes back. The same problem happens in chrome and firefox on my desktop but not on my laptop or smart phone. I've tried switching anti virus software and servers but neither helped. Other Options?

All Replies (4)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Reseting Firefox did not work. Other ideas?

example of a load time for facebook newsfeed

[HTTP/1.1 200 OK 3807ms]

and a speed test http://www.speedtest.net/result/2495106116.png

more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

In safe mode firefox will not connect to the internet. It says it will not connect in safe mode: reboot computer.