In the last few weeks, a lot of my Firefox windows hang for long periods of time - a minute or more. Today it got much worse, where it would hang for ever (defined as many minutes until I got tired of waiting and killed it).
I tried downgrading to Firefox 17 - no help there.
I tried updating flash, I tried downgrading flash. No difference.
I have run out of ideas on what to do here.
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- Adobe PDF Plug-In For Firefox and Netscape 10.1.5
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/17.0 Firefox/17.0
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thanks for your rreply. I should have mentioned that I tried that step already as well. No help from that either.
I've temporarilly given up on Firefox. It has become completely unusable on any web site at all.
All these sites work fine in IE - but I use IE for other purposes. So - I installed Safari and important all my bookmarks from FF. All sites work quite well in Safari.
Its too bad - I have liked Firefox for years. But its been getting a little frustrating with rapid updates and now this issue just killed it for me. No idea what is happening on my install of FF as it does not appear to be a widespread issue.
It's pretty frustrating because the only other browser I can use on my work laptop is IE, which has no where near the amount of extensions that Firefox does.
Modified by telecomguy
This is also happening to me and has been for about a week and half. Its really annoying.
- I have windows 7 ultimate 64bit
- I have firefox 18.0.2
- I have cleared everything, cache, cookies, history, etc..
- I have reset firefox
- I have java version 7 13
- I have 8 gig of ram
any help would be appreciated. thank you.
Modified by dc1313
Very same issue here. I've tried resetting, starting in safe mode, and deleting then creating a new profile. Nothing works. Uninstalling / re-installing helped for a few hours, then the same behavior again.
Win 8 Pro x64 Seeing the exact same behavior on both my desktop and my laptop.
it may be that this disabling of comments works but I use comments and frankly I'm tired of trying to fix Firefox Bugs.
I just ended up moving to Chrome (safari had different issues). No more issues at all with chrome. I should point out that Firefox works fine on several other laptops. But my work laptop will not work with it.
Resetting Firefox does absolutely nothing! Disabling add-ons does nothing! Uninstalling all add-ons does nothing. Uninstalling Firefox and all user files does nothing! All fixes that Firefox list does absolutely nothing to fix this issue, except to waste hours of Firefox users time! In researching this problem, I've seen post going back 3 or more years with people having problems with Firefox freezing. Endless new update versions of Firefox seem to come out every few weeks and just keeps passing the bug on down with no fix! When is Firefox finally going to do address this problem and do something to fix the bug instead of leaving upon their users to do?
As I said - I have given up completely on Firefox on my work machine. Even if they fix it - I will not be returning to FireFox as I refuse to waste any more time even trying it any more. And at the first sign of trouble on my home laptops - I will dump Firefox without a moments thought and move to Chrome - which works perfectly well on all my laptops including my work one. The only minor thing that Firefox does better is the simple use of bookmark management. I am not a fan of how Chrome displays their bookmarks as they are not quite as user friendly. But all things considered - its minor and the tool works much faster.
Modified by fbpat
Please ask a new question - https://support.mozilla.org/en-US/questions/new - and provide the requested information.
Also open about:crashes in the URL bar and hit Enter. Please load the most recent crash reports and see what was reported. If you need help interpreting those crash reports, please submit those report ID's to this forum and one of us can look at them.
locking this thread due to age - plus it's gone off-topic - hanging vs. crashing