touch screen scrolling in some sites not working, act like click and drag
Safe mode does not change behavior! When starting or restating firefox all tabs/sites work correctly but returning to some tabs/sites then the touch screen scrolling does not work. most sites work fine. example of offending sites http://news.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://mail.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://www.meetup.com/find/ please help so I do not change to Chrome
Additional System Details
- Foxit Reader Plug-In For Firefox and Netscape
- Shockwave Flash 11.5 r502
- Google Talk Plugin Video Accelerator version:0.1.44.23
- Version 188.8.131.5212
- VLC media player Web Plugin 2.0.2
- Google Update
- ActiveTouch General Plugin Container Version 105
- Picasa plugin
- The plug-in allows you to open and edit files using Microsoft Office applications
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Is this a touchscreen desktop pc or portable pc? Could you provide screenshots of the issue? Has this happened in the past? When did this first happen?
Refinement of symptoms: refreshing the page will fix problem for about 5 seconds of scrolling then attempts to scroll, via touch, will just select text. It started a couple weeks ago. I am using a HP touchsmart 610 all-in-one desktop PC.
If you update to 18.0.1, does this issue get resolved?
I got it.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Reset Firefox – easily fix most problems article.
Did this fix your problems? Please report back to us!
I hate doing that (very time consuming) and is it any different than safe mode? check out the pic of my distorted scroll bar using the mouse to click and drag the scroll bar in gmail. The start of this problem may correlate with the latest AMD video card driver update.
Could you provide more details on this if you believe this is due to a video card update? This may be a bug and can be filed.
Not sure the video card driver update is the cause but the problem started around the same time.
Name ATI Mobility Radeon HD 5570 PNP Device ID PCI\VEN_1002&DEV_68C7&SUBSYS_22451462&REV_00\4&11B4BF7A&0&0008 Adapter Type AMD Radeon Graphics Processor (0x68C7), Advanced Micro Devices, Inc. compatible Adapter Description ATI Mobility Radeon HD 5570 Adapter RAM (2,147,483,648) bytes Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver Version 184.108.40.206 INF File oem37.inf (ati2mtag_Manhattan section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xFE620000-0xFE63FFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 4294967289 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\atikmpag.sys (220.127.116.1190, 534.00 KB (546,816 bytes), 12/1/2012 11:13 PM)
Modified by cor-el
That information is helpful. You can file you bug here: https://bugzilla.mozilla.org/
This is probably two bugs. I can't say anything considering the strange scrollbar-drawing issue.
The other problem about the behaviour of the scrollbar (jumping around) and the inability to use touchscreen-scrolling like we used to is most probably not related to the graphics card. I have similar issues about the scrolling behaviour on two different windows7-machines since updating to the newest version of firefox. Unfortuntely I can't say which version I have used before (it was an older one though) but before the update touchscreen-scrolling worked. This is most apparent on any google-search-results, but it happens on a few other pages as well.
I have tracked the issue a bit further, and found that disabling JS on those pages and reloading actually restores the old scrolling-behaviour. Of course it also removes any JS-functions, so it is not a good workaround. At least Google will work again, and they have a reasonable JS-less version for display. This indicates some error in JS-handling with firefox in the current version.
Temporary solution: For now I'm using a little addon called "yesscript" to automaticly deactivate JS for pages which malfunction (including google).
you seem to be on the right track. Good work! did you file the bug in bugzilla?
I have indeed filed this as a bug. You can access the report here
I am using Windows 8 on an Asus Vivobook touchscreen laptop with Firefox 19.0.2. I was completely frustrated by this problem until I found ForrestGimp's temporary fix of using YesScript. I am so pleased that at least my Google search results scroll properly with this add-on. Of course, that doesn't help me on sites like WebMD, which require JS for functionality.
Please do something about this incompability! I love my touchscreen laptop (which many, many people have bought in the last few months), and I have been using and loving Firefox for many years. I don't relish the thought of switching to Internet Explorer, but touch scrolling works fine there.
pbonitz: Please ask a new question so we can troubleshoot every user in a better way. Thanks!
It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.
Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.
feer56: no offence meant, but pbonitz just confirmed the problem is present in the win8-version of FireFox as well, which is valueable information imho.
If anything we could transfer this discussion to https://support.mozilla.org/de/questions/947337?esab=a&s=&r=1&as=s , where the touchscreen-issue is discussed as a single item. In the original post if this thread it's combined with a weird drawing-issue, which is probably not related. But as per my advice, pbonitz has posted there as well (Thanx!).
cor-el: Thank you for the tip. I have tested this, but pressing shift, ctrl and/or alt doesn't help. I tried with both the win7 screen-keyboard and an attached USB-keyboard.
ForrestGimp: Our rules simply state the following: Create one thread and only one thread for each subject you want to discuss. For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject. You can also find it on this page
I know what you mean, but the intended purpose of that rule can't be to have users open several different threads for one and the same issue, especially when a) the problem, b) the (temporary) solution and c) most assuredly the underlying cause are the same.
However, if that actually was the intention for some reason I'm not aware of, please confirm this and we'll all open our own threads stating this problem individually. I think we all want to make troubleshooting as easy as we can.
Threads often become a "me too" thread which we don't want as some solutions work for some and some don't. We like to troubleshoot each and every case so we have a better understanding of each users issue.