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When I have more than one window open and close one firefox crashes

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  • 4 have this problem
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  • Last reply by cor-el

martipr
martipr
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Closing any open window causes Firefox to crash.

Closing any open window causes Firefox to crash.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Could be caused by Norton Confidential if you have crash report that involve coFFPlgn.dll.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.