X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

iCloud website has massive usability issues - is it compatible?

Posted

I cannot use iCloud.com in Firefox at all. Starting from the login prompt there are many issues. From the e-mail field, you cannot use Tab to move to password field, only mouse. From the password field, you do not see the eye icon to show password (IE only?), and cannot use the clickable arrow to continue, only enter. Once signed in, you can click any of the icons such as Mail or Calender, but not the Help "?" in the corner. From inside any and all of the services (Mail, Reminders, etc) you lose complete control of any of the buttons, options, scrolling menus - everything. The back button on the website (iCloud icon) does not work, forcing you to use the browser back button. Clicking on another service presents the same issues - absolutely nothing is usable, clickable, or scrollable. It seems like Javascript has completely failed - though that is an uneducated guess in the dark.

This occurs on Windows 8 64bit and Firefox 18/19 Beta. I have gone through many troubleshooting steps and it has made no difference in the slightest. I have cleared all caches several times, from inside Firefox and through 3rd party utilities. Tested in Safe Mode to no avail. Manually removed several add-ons, checked all add-ons are fully up-to-date (as always), and reset all Firefox settings to default (except Hardware Acceleration that causes graphics issues in 8 - does not help iCloud.com enabled, though). It works fully in all other browsers with similar add-ons without issue. I have not done a full, complete reset and profile removal - that is next. However, I have a gut feeling that is not the issue at hand. I performed a clean install of Windows 8 and a clean install of Firefox less than 2 weeks ago.

Chosen solution

I may have be hasty in choosing a solution - I am unsure if this will work for everyone. I have not been able to recreate this issue anymore in Firefox 18.0.1 or 19 Beta 3. It was either fixed in 18.0.1 or was an issue with 3rd party software. The thing is, I'm the only user on my computer and I know EXACTLY what was installed or updated. There hasn't been any Windows Updates since January's Patch Tuesday, and I've tested several times since then with no luck (until Beta 3).

Downgrading from Beta 3 to 18.0.1 I did not do a clean install. I always did a clean install with fully removed profile and everything in previous tests, and it did not help the issue.

Basically, I'm completely stumped as to why it suddenly started working when Beta 3 is the only thing that's changed (I checked Windows Updates and restore points for any installs - nothing has changed since Patch Tuesday - I did not update any plugins for Firefox, but they never affected this bug active or disabled anyway). It is strange that downgrading does not reintroduce the bug, as I did previously have it in 18.0.1. So far, all I know is it does work in 19 Beta 3 again.

This could have been something simply fixed on Apple's website as well. It would explain why it works in 18 and 19 suddenly - when nothing else ever made a lick of difference. Hopefully someone else can confirm that is has started working for them as well!

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • The QuickTime Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • Picasa plugin
  • iTunes Detector Plug-in
  • NPWLPG
  • 4.1.10329.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DownloadHelper
4.9.13
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Print Edit
8.9
true
printedit@DW-dev
SmoothWheel (AMO)
0.45.6.20100202.1
true
{5F590AA2-1221-4113-A6F4-A4BB62414FAC}
WOT
20120926
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage_override.buildID
20130109111322
browser.startup.homepage_override.mstone
19.0
dom.mozApps.used
true
extensions.lastAppVersion
19.0
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358017940
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Adapter Drivers
igdumd64 igd10umd64 igdumd32 igd10umd32
Adapter RAM
Unknown
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
Device ID
0x2a42
DirectWrite Enabled
false (6.2.9200.16433)
Driver Date
3-24-2012
Driver Version
8.15.10.2702
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1))
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
true
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4 Beta
4.9.4 Beta
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

rvs007 0 solutions 5 answers

I'm experiencing the exact same thing. I think my Firefox automatically upgraded to v18 yesterday and now I can't use iCloud mail at all. None of my mouse clicks register at all.

I'm running Firefox 18 on Windows 8 Professional 64-bit.

Modified by rvs007

Question owner

I'm kinda surprised this isn't a bigger issue yet, if it's not just me. Doing a Google for "Firefox iCloud compatible" returns this thread as the third result behind general Apple support pages. Hopefully this will be resolved soon, as I only use and recommend Firefox to all my friends - now it blows up in my face when they can't use other services I also recommend. I have been using Firefox since before it was called Firefox, and won't likely change because of this. But it's the first time I've had a problem I really can't solve, even with a difficult fix. There just doesn't seem to *be* a fix. I'm wondering if this is because of IonMonkey in FF18.

evictor 0 solutions 1 answers

Helpful Reply

I have the same issue. My mouse clicks do not register any response. Use Windows 7 and Firefox v18. Have no problem in Explorer.

Question owner

Okay, so I've done a lot more testing, and still - nothing! Absolutely nothing works, or makes any difference at all. I have completely removed Firefox, all it's leftover folders and profiles, and started from scratch with no imports or any data. On a fully fresh FF 18, iCloud.com still does NOT work. On a fully fresh FF 19 Beta 1, it does NOT work. On a fully fresh FF 17.01, it DOES work.

Downgrading to 17 is the only way I've been able to make any progress whatsoever. This is not a reasonable solution for me, or any of my "clients" whose computers are set to auto-update, as having the browser update from 17 to 18 would break it again.

The strangest part is that iCloud.com does work on my iMac (in Windows 7 64; OS X untested thus far) that has upgraded to FF 18. Again, though, not a satisfactory answer or solution because it is not my primary computer. I could really use some more feedback from anyone and everyone on this. So far, my only possible explanation is that it's some sort of hardware configuration that is tripping up Firefox. For example, my laptop (primary) is Intel Integrated Craphics (yes, crap-hics) and my iMac is NVidia (or similar) dedicated graphics card. The iMac does have hardware acceleration on - that option makes no difference on my laptop though except for the addition of UI graphics issues on Win 8.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

It is possible that other elements are overlaying parts of the screen and make links un-clickable.

You can check which element has focus if you right-click a link and open the Inspector.

rvs007 0 solutions 5 answers

My FF at work was also automatically upgraded to v18 but icloud works on that computer. It's running Windows 7 64-bit. In terms of add-ons, both machines are running pretty much the same add-ons, so it shouldn't be that. Hope someone can find a fix/workaround soon. I hate using IE!

Question owner

I have tried the Inspector Toolbar, and while most of the CSS and Javascript are well out of my knowledge range, it doesn't seem to be an overlap issue. Each icon (Reminders, Mail, etc) is seperate, clickable, and appears correct overall. It's just once inside any of them, they completely fail. Using the Inspector Toolbar inside them does not help me understand anything, as well. Each element seems completely seperate and appears functional and without rendering issues (no misaligned borders, no overlapping items, etc). The Error Console does say there are about 300 (give or a take a few hundred) errors in the CSS, and each one says "Declaration Dropped" - but how would I fix that anyway if it's either iCloud's fault or a rendering bug in Firefox?

This theory of overlapping elements should also be more consistent (or less?) - basically it only occurs on my one laptop and none of my other 3 computers. They are Windows 7 64+32, OS X M. Lion, and even Ubuntu. It works on all them in Firefox 18 - except my Windows 8-64 laptop. Seems like that's the answer, but everyone else in this thread is running 7-64, so that can't be it. I've also done an absolute, complete, and highly thorough removal of all things Firefox, with a fresh install. None of those worked, except the previously mentioned downgrade to Firefox v17.

I am totally at my wit's end on how to fix this. I've tweeted @mozillafirefox but of course no answer yet. Maybe I shall bug them more. Get it...bug? (/claptrapvoice)

the-edmeister
  • Top 10 Contributor
  • Moderator
3194 solutions 24384 answers

Look thru the Windows 8 Bugs at Mozilla to see if you can find a related Bug report.

If you can't find a related Bug, you can file a Bug report with Bugzilla.
https://bugzilla.mozilla.org/

https://developer.mozilla.org/en/Bug_writing_guidelines

Since you seem to have it narrowed down to an issue with Firefox in Windows 8, make sure that you make that the "prime suspect"

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

If the links are correctly detected then it is possible that JavaScript that attaches an onclick handlers isn't working properly and may need to be updated.

There are issues with 1.2.x versions of MooTools that aren't not compatible with current Firefox releases as a possible cause, but other script libraries may have similar issues.

Question owner

Unfortunately, no progress has been made anywhere. I've searched through the bugs database and have found nothing similar. The only iCloud related issues date back from July to December of last year - way before Firefox 18 (stable) was out. Also, most of them refer to Android - which ironically has had the same sounding issue as I'm having. None of those fixes have worked - they mostly involve cache and cookie problems. Like I've said, full resets have not worked so it's NOT that. I've also changed cookie settings manually on, off, and always save and makes no difference. Not that I ever conceived a cookie problem causing that many issues, I was desperate enough to try. I've tweeted Mozilla, Firefox, and Firefox Help to no answer (at least directly back on Twitter).

This is going to have to be fixed on Apple's site most likely - or in Firefox's rendering engine somewhere. It can't be limited to just Windows 8 however, as many people posting have said they are running 7. Also, it DOES work in Firefox 17 on Windows 8 - it's something specifically in 18+ alone.

Thanks to everyone who helped or posted! I hate to say that is issue is unresolved, but it is. I will leave this up and check back occasionally to post any updates. I will keep trying things out as well, if anyone has a new idea.

I'm a sad Firefox.

Modified by djdisconess

Tomel 0 solutions 3 answers

Same problem here. Windows 8. Firefox 18. icloud.com page loads but can't take any actions. Firefox 17 worked ok.

Just tried IE10 and everything works properly. Problem is clearly FF 18.

Modified by Tomel

the-edmeister
  • Top 10 Contributor
  • Moderator
3194 solutions 24384 answers

Since a Bug report doesn't exist (per djdisconess) someone who is having this problem with iCloud really should file a Bug report so that the Mozilla developers know of this problem.

https://bugzilla.mozilla.org/

https://developer.mozilla.org/en/Bug_writing_guidelines

As this page mentions at the top of the list of What's New - Faster JavaScript performance via IonMonkey compiler - the problem might be with IonMonkey, if this problem is with JavaScript.

Tomel 0 solutions 3 answers

I have just posted a bug report.

Question owner

Thanks for filing the report - looks good! I will post any updates or changes when they (hopefully) come out!

the-edmeister
  • Top 10 Contributor
  • Moderator
3194 solutions 24384 answers

This is that new Bugzilla report.
https://bugzilla.mozilla.org/show_bug.cgi?id=832414

RedlandHEO 0 solutions 2 answers

The mouse click will open iCloud in my FF toolbar and open the iCloud page. I can open applications such as Mail, Contacts, Calendar with the mouse. After that the mouse is useless. I can't open emails, edit my contacts or calendar. Tried a few of the suggested steps from others but to no avail other than all my recent history is cleared.

Question owner

The only fix right now is to downgrade to Firefox 17. If you do that, though, you'll have to turn off automatic updates. I really only recommend it if you really can't do without iCloud.com in Firefox. I recommend using iCloud in Chrome in the mean time, if you want to keep your Firefox up to date otherwise.

Question owner

Good news, everyone! It seems like this has been fixed in Firefox 19 Beta 3!! As far as I know, this is the only recent change to my computer. I will be double checking this is the root cause by downgrading back to 18 and seeing if it still occurs.

If you are having this issue - try the latest Firefox Beta! www.mozilla.org/beta/

Chosen Solution

I may have be hasty in choosing a solution - I am unsure if this will work for everyone. I have not been able to recreate this issue anymore in Firefox 18.0.1 or 19 Beta 3. It was either fixed in 18.0.1 or was an issue with 3rd party software. The thing is, I'm the only user on my computer and I know EXACTLY what was installed or updated. There hasn't been any Windows Updates since January's Patch Tuesday, and I've tested several times since then with no luck (until Beta 3).

Downgrading from Beta 3 to 18.0.1 I did not do a clean install. I always did a clean install with fully removed profile and everything in previous tests, and it did not help the issue.

Basically, I'm completely stumped as to why it suddenly started working when Beta 3 is the only thing that's changed (I checked Windows Updates and restore points for any installs - nothing has changed since Patch Tuesday - I did not update any plugins for Firefox, but they never affected this bug active or disabled anyway). It is strange that downgrading does not reintroduce the bug, as I did previously have it in 18.0.1. So far, all I know is it does work in 19 Beta 3 again.

This could have been something simply fixed on Apple's website as well. It would explain why it works in 18 and 19 suddenly - when nothing else ever made a lick of difference. Hopefully someone else can confirm that is has started working for them as well!

rvs007 0 solutions 5 answers

djdisconess,

Thanks for posting and keeping us updated.

I downgraded to v17 when there was no apparent solution and actually installed Chrome to try that browser out. I actually didn't miss Firefox at all, although there were just a few add-ons that I wish Chrome had an equivalent of (like Tab Mix Plus).

Anyway, after seeing your post, I upgraded my v17 to 18.0.1, and to my surprise, iCloud/mail now works. I didn't upgrade to v19 beta 3, so they must have fixed something in the previous versions.

Anyway glad it's working again, but like I said, I might actually stick with Chrome for now.