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Firefox 18.0 does not work with Max OS X 10.6.1

Posted

I have a Mac OX S version 10.6.1. Firefox auto updated to version 18.0 and stopped working properly. Everything on the screen appears distorted and unreadable. The screen seems a sloping plane. The graphics is totally unstable.

What happened? Firefox worked perfectly before the update. I have tried to re-install the new version (18.0 for mac) but the problem remains. In this moment Firefox is unusable.

I wonder if this new version of Firefox is compatible with my mac version. Do I have to install a previous version (e.g., Firefox 17)? What do I have to do to keep using Firefox?

Thanks

I have a Mac OX S version 10.6.1. Firefox auto updated to version 18.0 and stopped working properly. Everything on the screen appears distorted and unreadable. The screen seems a sloping plane. The graphics is totally unstable. What happened? Firefox worked perfectly before the update. I have tried to re-install the new version (18.0 for mac) but the problem remains. In this moment Firefox is unusable. I wonder if this new version of Firefox is compatible with my mac version. Do I have to install a previous version (e.g., Firefox 17)? What do I have to do to keep using Firefox? Thanks

Chosen solution

Try to disable hardware acceleration in Firefox.

You can do a check for corrupted and duplicate fonts and other font issues:

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_1; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9

More Information

I cannot copy and paste the information from Help > Troubleshooting Information. The screen is unreadable. It is impossible to select, copy and past information from the Troubleshooting page as well as from any other page.

Tyler Downer
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If you Reset Firefox, does that help? [[Reset Firefox – easily fix most problems]]
Tyler Downer
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Helpful Reply

Also, update to Mac 10.6.8

Also, update to Mac 10.6.8
cor-el
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12019 solutions 111686 answers

Chosen Solution

Try to disable hardware acceleration in Firefox.

You can do a check for corrupted and duplicate fonts and other font issues:

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/ You can do a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Question owner

Dear Tayler and cor-er, thank you for your help!

Updating to Mac 10.6.8 (Apple>Software update) solved the problem!

Cor-er, since Firefox now works, I have not tried your suggestions. But many thanks for your support. Should I have other problems in the future, I will definitely try your suggestions before posting any another request for help.

Thanks again. Impressed by the helpfulness of this community, Patrizia

Dear Tayler and cor-er, thank you for your help! Updating to Mac 10.6.8 (Apple>Software update) solved the problem! Cor-er, since Firefox now works, I have not tried your suggestions. But many thanks for your support. Should I have other problems in the future, I will definitely try your suggestions before posting any another request for help. Thanks again. Impressed by the helpfulness of this community, Patrizia