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If I try to log in to my Hotmail account in Firefox, Hotmail says my Hotmail account doesn't exist, while I can problemlessly log in in other browsers

Posted

When I open Hotmail in Firefox and try to log in, Hotmail says my account doesn't exist. But I can problemlessly log in in other browsers, so I'm sure there's no problem with my account. Further, I'm absolutely sure I didn't misspell anything. Before this problem occured, I've always been able to log in to my Hotmail account in Firefox. I've already tried clearing my cookies and history, but it still doesn't work.

Chosen solution

Do you have stored any form fill data or passwords for live.login.com?

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • SiteAdvisor
  • 5.1.10411.0
  • GEPlugin
  • Version 1.1.7, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • NPWLPG
  • Office Live Update v1.3
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Toepassingsbasics
Naam
Firefox
Versie
17.0.1
Useragent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profielmap
Map tonen
Ingeschakelde plug-ins
about:plugins
Buildconfiguratie
about:buildconfig
Crashrapporten
about:crashes
Geheugengebruik
about:memory
Extensies
Naam
Versie
Ingeschakeld
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
CouponsHelper
1.1.8
true
{239cc760-75a9-4276-b1fc-c0ceb963f373}
DownloadHelper
4.9.12
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FireFTP
2.0.7
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
Firelang
3.9.2
true
firelang.addon@gmail.com
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console
6.0.37
true
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
McAfee SiteAdvisor
3.5.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Pocket
3.0.1
true
isreaditlater@ideashower.com
Puzzle
0.5.3
true
puzzle@internauta1024a.pl
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Skype extension
5.2.0.7165
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
Belangrijke aangepaste voorkeuren
Naam
Waarde
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.nl/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.warnOnOpen
false
extensions.lastAppVersion
17.0.1
font.name.serif.x-western
Calibri
gfx.blacklist.suggested-driver-version
257.21
keyword.URL
http://search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357753714
places.history.expiration.transient_current_max_pages
103719
places.history.expiration.transient_optimal_database_size
165949602
places.last_vacuum
1301598563
print.print_printer
HP Deskjet F4500 series
print.printer_HP_Deskjet_F4500_series.print_bgcolor
false
print.printer_HP_Deskjet_F4500_series.print_bgimages
false
print.printer_HP_Deskjet_F4500_series.print_command
print.printer_HP_Deskjet_F4500_series.print_downloadfonts
false
print.printer_HP_Deskjet_F4500_series.print_edge_bottom
0
print.printer_HP_Deskjet_F4500_series.print_edge_left
0
print.printer_HP_Deskjet_F4500_series.print_edge_right
0
print.printer_HP_Deskjet_F4500_series.print_edge_top
0
print.printer_HP_Deskjet_F4500_series.print_evenpages
true
print.printer_HP_Deskjet_F4500_series.print_footercenter
print.printer_HP_Deskjet_F4500_series.print_footerleft
&PT
print.printer_HP_Deskjet_F4500_series.print_footerright
&D
print.printer_HP_Deskjet_F4500_series.print_headercenter
print.printer_HP_Deskjet_F4500_series.print_headerleft
&T
print.printer_HP_Deskjet_F4500_series.print_headerright
&U
print.printer_HP_Deskjet_F4500_series.print_in_color
true
print.printer_HP_Deskjet_F4500_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_F4500_series.print_margin_left
0.5
print.printer_HP_Deskjet_F4500_series.print_margin_right
0.5
print.printer_HP_Deskjet_F4500_series.print_margin_top
0.5
print.printer_HP_Deskjet_F4500_series.print_oddpages
true
print.printer_HP_Deskjet_F4500_series.print_orientation
0
print.printer_HP_Deskjet_F4500_series.print_page_delay
50
print.printer_HP_Deskjet_F4500_series.print_pagedelay
500
print.printer_HP_Deskjet_F4500_series.print_paper_data
9
print.printer_HP_Deskjet_F4500_series.print_paper_height
11,00
print.printer_HP_Deskjet_F4500_series.print_paper_size_type
0
print.printer_HP_Deskjet_F4500_series.print_paper_size_unit
1
print.printer_HP_Deskjet_F4500_series.print_paper_width
8,50
print.printer_HP_Deskjet_F4500_series.print_reversed
false
print.printer_HP_Deskjet_F4500_series.print_scaling
1,00
print.printer_HP_Deskjet_F4500_series.print_shrink_to_fit
true
print.printer_HP_Deskjet_F4500_series.print_to_file
false
print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_top
0
privacy.cpd.cache
false
privacy.cpd.formdata
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Grafisch
Adapterbeschrijving
NVIDIA GeForce GT 330M
Vendor-ID
0x10de
Device-ID
0x0a29
Adapter-RAM
1024
Adapterstuurprogramma’s
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Stuurprogrammaversie
8.16.11.8864
Datum stuurprogramma
1-7-2010
Direct2D ingeschakeld
Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 257.21 of nieuwer.
DirectWrite ingeschakeld
false (6.1.7601.17789)
ClearType-parameters
ClearType-parameters niet gevonden
WebGL-renderer
Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 257.21 of nieuwer.
GPU-versnelde vensters
0. Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 257.21 of nieuwer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incrementele GC
1
Toegankelijkheid
Geactiveerd
0
Toegankelijkheid voorkomen
0
Bibliotheekversies
Verwachte minimale versie
Gebruikte versie
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97036 answers

Chosen Solution

Do you have stored any form fill data or passwords for live.login.com?

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

Question owner

Thanks a lot cor-el! Erasing the passwords and form data didn't do anything for me, but restarting Firefox in safe mode did. So I guess it must be an add-on that's bugging me... Now I'm going to try to find out which one.