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Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

Posted

Firefox version as noted above. Since sometime in Dec/2012 Firefox crashes every time I use it on Amazon. Happens as I click to go product to product or to checkout, etc. I get the "we're so sorry error message," and crash report is sent to Firefox. Thanks for any help.

Chosen solution

These crashes can be caused by Norton software like Norton Confidential.
I see coFFPlgn.dll in the module list and one of the crashes has a [@ couictlr.dll@0x2d280 ] signature.

See if there is an update for your Norton software available.

Try to update to Firefox 18 and see if the crashes still occur. Otherwise you may have to disable some Norton components or ask for help on the Norton support forum.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Motive Plugin for Mozilla Browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • Picasa plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • 1.9.0042.0
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Yahoo! activeX Plug-in Bridge

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

I tried using I.E. instead and it doesn't crash per se. But when I try to use the Search Inside Book feature I.E. hangs, with the perpetual swirling disk.
I've used same Win 7, 32-bit, inside my Toshiba for for over a year without problems. I do, however, update Firefox as needed, and I swear they should have stopped updates about five iterations ago.
In viewing the Plugin list below, I wonder whether * Windows Presentation Foundation (WPF) plug-in for Mozilla browsers could have any input into problem?

iamjayakumars
  • Top 10 Contributor
418 solutions 4938 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

bp-eea900f7-07a5-4924-8184-c535e2130108 1/7/2013 7:42 PM
bp-bebab18d-bc99-4fed-9a66-fcfa52130102 1/1/2013 10:53 PM
bp-51916b70-7bd9-4aff-9f4a-07b352130101 12/31/2012 7:25 PM
bp-cd6c4687-c87e-4e15-a6a5-b55172130101 12/31/2012 7:03 PM
bp-53105576-87e2-4a1c-bee2-1d2c22121227 12/26/2012 4:26 PM
bp-f7f11afb-9b70-46b0-9620-694a22121223 12/22/2012 7:53 PM
bp-ba740c73-a276-4aec-b584-a942d2121221 12/20/2012 7:13 PM

Thanks

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97065 answers

Chosen Solution

These crashes can be caused by Norton software like Norton Confidential.
I see coFFPlgn.dll in the module list and one of the crashes has a [@ couictlr.dll@0x2d280 ] signature.

See if there is an update for your Norton software available.

Try to update to Firefox 18 and see if the crashes still occur. Otherwise you may have to disable some Norton components or ask for help on the Norton support forum.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Modified by cor-el

Question owner

Thank you so much for your reply. I may have solved the problem, not certain yet: I finally managed to uninstall Yahoo Toolbar from both I.E. and Firefox - the latter was quite a challenge, and Amazon website seemed to behave appropriately. I will definitely keep you informed. (The Norton update is "in the clouds" and I don't want to go there.)