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Websites with flash photo galleries do not display photos in firefox.

Posted

I manage several websites that use the 'expose' photo gallery. Expose uses flash to display photos in the photo galleries. When you go to one of these web sites and click on the photo gallery link, the photos are not displayed, the page shows the gallery buttons but no photos. Using Internet Explorer or Chrome browsers, the photo galleries work fine. Here are 3 web sites to view; www.wishardgallery.com - click on photo gallery www.applemanart.com - click on art gallery www.jewelimages.com - click on any of the gallery links on the left menu

Do the same with IE or Chrome to see the photos displayed.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Photodex Presenter Plugin 5,00,0,3276
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Since this affects all different computers accessing the web with different 'setups' the only thing that is the same is they are using firefox as their browser or safari for MACs the photos dont display. With IE or Chrome, photos display.
Here is my PC's info:
Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Firebug
1.11.1
true
firebug@software.joehewitt.com
Kaspersky URL Advisor
12.0.1.511
false
linkfilter@kaspersky.ru
Kaspersky Virtual Keyboard
12.0.1.511
false
virtualKeyboard@kaspersky.ru
Web Assistant
2.0.0.478
false
{336D0C35-8A85-403a-B9D2-65C292C39087}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://mail.google.com/mail/u/0/?shva=1#inbox
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355947322
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
2
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8400 GS
Vendor ID
0x10de
Device ID
0x0422
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

iamjayakumars
  • Top 10 Contributor
415 solutions 4913 answers

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Some galleries are displayed via JavaScript, so if they aren't working the make sure that you aren't blocking JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).
If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

See also:

Question owner

I did have a java plugin that needed updating, but it did not fix the problem. Can you view the photo galleries I mentioned using your firefox browser?

iamjayakumars
  • Top 10 Contributor
415 solutions 4913 answers

i'm able to view the images...

Question owner

Where or how do I find the "tools/media/page info" tab?

Question owner

yes I did try "safe mode" same problem.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Press the F10 key or tap the Alt key to bring up the "Menu Bar" temporarily if the menu bar is hidden.

You can access the "Page Info" window via the Tools menu and via the right-click context menu in the browser window and via the Site Identity Button on the location bar.

Question owner

I have tried all the suggestions, nothing works. Did I mention that this is happening to other machines, not just mine. Only PC's using Firefox as the browser , or MAC's using Safari as the browser. If I/they use IE or Google Chrome, the photo galleries work/display just fine.

iamjayakumars
  • Top 10 Contributor
415 solutions 4913 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

If the Flash plugin isn't working then you need to check for issues with that plugin.

See:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner

Yes, I have checked the plugin issues. Why is it that both Firefox 17.0 browser for PC's and Safari for MAC's have the same problem. Resetting firefox will not fix Safari, it is not the RealPlayer problem as mentioned in the plugin bugs. Downgrading my version of Firefox does not help the MAC users either. How do you get an earlier flash plugin version for both Firefox and Safari?

Question owner

None of the above suggestions has found or solved the problem. In summary, multiple web sites using a flash image gallery will not display the photos when a user uses Firefox or a MAC user uses Safari as the browser. This happens on many different PC's and Mac's, it is not a single machine issue. I disabled the "Shockwave Flash 11.5.502.146" plugin and I cannot display anything because my photo gallery says the plugin has been disabled. When I enabled the plugin, it displayed a few photos then went back to not displaying any photos. I got the message "Could not load image for undefined" Any suggestions?

Question owner

I am not talking about the slide show in the banner area at the top of the web pages. That is not the flash photo gallery. Click on one of the photo gallery links to see the images in the photo gallery. See if the images in the albums show up in the image strip or slide show. Thank you.

Question owner

I downgraded flash from 11.5.502.146 to flash 10.3 and now all photo galleries are displayed as they should. I am also running on Windows 7 64 bit. Why does the newer flash plugin not display the photo galleries. I cannot tell users who want to see the photo galleries to downgrade flash. I can tell them to use IE or Chrome, but that does not fix the problem with FIrefox and Flash. Any ideas? Again, one web site to try is www.jewelimages.com click on a photo gallery on the left, then pick a photo album and see if the images display for you. Thanks

Antigeek 0 solutions 2 answers

I also have this same problem....

I have tried a few solutions such as found here: [http://www.cmsbloke.com/problem-with-.../problem-with-expose-image-gallery/] and here

Bu had no luck with either!. Please post if you find a solution!

Antigeek 0 solutions 2 answers

On further testing it only seems to be affecting Safari and Firefox on the mac. Both firefox and IE seem ok and chrome is fine on both platforms.

Im pretty sure its the flash player update that has caused the issue...