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Can't logout of Facebook, clicking arrow on top bar takes me to general settings instead of sign off.

Posted

Previous versions of Firefox gave option to sign off when I clicked downfacing arrow on top bar; now, with Firefox 16, arrow takes me to general settings with option to edit. No sign off option. Chrome lets me sign off. None of the other top bar buttons in FF 16 allow me to sign off. Very annoying, please correct.

Chosen solution

Hi,

You can try to Clear Now the Cache, Cookies, and Site Preferences with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History and check.

If the problem persists, you can Reset Firefox.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 11

Additional System Details

Sites Affected

http://www.facebook.com

Installed Plug-ins

  • Version 3.10.2.10212
  • Shockwave Flash 11.4 r402
  • Google Update
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Picasa plugin
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

dumdidadida 172 solutions 1436 answers

Chosen Solution

Hi,

You can try to Clear Now the Cache, Cookies, and Site Preferences with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History and check.

If the problem persists, you can Reset Firefox.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96644 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Helpful Reply

Resetting Firefox to factory default worked; now I'll try to find out which of my extensions caused the problem. Thanks!