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I had a message that the page was using outdated plug-ins. I clicked the button and updated to Adobe XI. Now the page will not load at all. Why?

Firefox
cor-el replied
hammurabiscode
hammurabiscode

Will not load after updating Adobe to Adobe XI.

Will not load after updating Adobe to Adobe XI.

All Replies (2)

user633449
user633449

What website is it that you are trying to access? Try to update Firefox, then reset. Update Firefox to the latest release then Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.