X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

firefox nexer versions keeps making my mouse hang and keep crashing. same settings on v4 is worling great.

Posted

Ok so it started few days ago( when v 15 was new version), 1) firefox lasted at max a minute before crash saying firefox encountered unspecified error and will exit. Then the send crash report box would open. 2) When it was working; my muse kept hanging, like if you unplug it and then plug it in, no problem on other browsers with same sites but on fox it did.

Remedial steps taken: 1) I disabled all addons and extensions no dice. 2) re installed it using v 15 then 16 beta then 16 today no dice 3) Re installed windows and installed Firefox works fine but when i import my stuff from backup even without addons and extensions (using mozbackup) it starts the problems again. repeated step 2 but still zip.

I uninstall it and install version 4. import ALL settings even plugins extensions addons everything and it is working like a charm.

why on earth does newer versions have a problem with it.? they are supposed to be more resistant to crashes.

Chosen solution

What is the make and model of your mouse? Have you gone to the makers website and downloaded the newest drivers?

Try doing that, make sure Windows is fully up to date, then update to Firefox 16.0.1. If it still crashes I'll ask for the crash ID. Firefox crashes - Troubleshoot, prevent and get help fixing crashes

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

v 15 was new version

Installed Plug-ins

  • np-mswmp
  • Shockwave Flash 11.4 r402
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

i am reluctant to install new version in case afterwards even this stops working but if necessary i can try it.

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6651 answers

Chosen Solution

What is the make and model of your mouse? Have you gone to the makers website and downloaded the newest drivers?

Try doing that, make sure Windows is fully up to date, then update to Firefox 16.0.1. If it still crashes I'll ask for the crash ID. Firefox crashes - Troubleshoot, prevent and get help fixing crashes

Question owner

mouse is a generic usb mouse no drivers with it. plus i imported all settings to chrome and v4 of firefox and mouse isnt causing any issues there.

as for windows i had it upto date before clean install today and it will take some time to download all updates again ( win 7 ultimate 32 bit).

Question owner

Turns out it was a problem with "general setting".

i installed v 16.0.1 and then restored from previous profile things one by one. and at last when i imported general settings it caused problems.

so i left that out and now it is working awesome.

i had moved the positions of icons in toolbars and probably thats why when newer version is installed it cannot make sense of it and starts doingproblems(well thats my guess).