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Firefox crashes when I upload a file

Posted

This started with 16.0.2. Have all the latest updates of flash and plugins. Have tried all the steps on all the pages you have about crashes and nothing seems to fix this. Have uninstalled both Firefox and flash and installed earlier versions of both, still no dice. Problem is still present in safe mode.

Been 2 weeks and nothing seems to fix this.

Additional System Details

Crash ID

347dfdbd-7fbf-46fc-afc6-9042c2121111

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
1Click Downloader
1.5
true
OneClickDownloader@OneClickDownloader.com
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.4
true
adblockpopups@jessehakanen.net
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
DivX Web Player
2.0.2.039
true
DivXWebPlayer@divx.com
DownloadHelper
4.9.11
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
DownThemAll!
2.0.15
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
DownThemAll! AntiContainer
1.2
true
anticontainer@downthemall.net
Edit Cookies
0.3.8.1
true
{ea2b95c2-9be8-48ed-bdd1-5fcd2ad0ff99}
Google Translator for Firefox
2.1.0.3
true
translator@zoli.bod
ImageHyper.com Upload
1.1.4
true
imagehyper@imagehyper.com
MemberPlugin
3.0.144
true
MemberPlugin@edward.hibbert
Modify Headers
0.7.1.1
true
{b749fc7c-e949-447f-926c-3f4eed6accfe}
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
RightToClick
2.8.9
true
{cd617375-6743-4ee8-bac4-fbf10f35729e}
Delicious Bookmarks
2.3.1
false
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
645120
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.inbox.com/
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
16.0.2
font.internaluseonly.changed
false
font.size.variable.x-western
18
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.dnsCacheEntries
200
network.dnsCacheExpiration
240
network.http.connect.timeout
60
network.http.keep-alive.timeout
300
network.http.max-connections-per-server
8
network.http.max-persistent-connections-per-proxy
12
network.http.max-persistent-connections-per-server
4
network.http.pipelining
true
network.http.pipelining.maxrequests
4
network.http.proxy.pipelining
true
places.database.lastMaintenance
1351819104
places.history.expiration.transient_current_max_pages
87202
places.history.expiration.transient_optimal_database_size
139523194
places.last_vacuum
1321071388
plugin.disable_full_page_plugin_for_types
video/mpeg,audio/mpeg,
print.print_printer
Nitro PDF Creator
print.printer_HP_DeskJet_930C/932C/935C.print_bgcolor
false
print.printer_HP_DeskJet_930C/932C/935C.print_bgimages
false
print.printer_HP_DeskJet_930C/932C/935C.print_command
print.printer_HP_DeskJet_930C/932C/935C.print_downloadfonts
false
print.printer_HP_DeskJet_930C/932C/935C.print_edge_bottom
0
print.printer_HP_DeskJet_930C/932C/935C.print_edge_left
0
print.printer_HP_DeskJet_930C/932C/935C.print_edge_right
0
print.printer_HP_DeskJet_930C/932C/935C.print_edge_top
0
print.printer_HP_DeskJet_930C/932C/935C.print_evenpages
true
print.printer_HP_DeskJet_930C/932C/935C.print_footercenter
print.printer_HP_DeskJet_930C/932C/935C.print_footerleft
&PT
print.printer_HP_DeskJet_930C/932C/935C.print_footerright
&D
print.printer_HP_DeskJet_930C/932C/935C.print_headercenter
print.printer_HP_DeskJet_930C/932C/935C.print_headerleft
&T
print.printer_HP_DeskJet_930C/932C/935C.print_headerright
&U
print.printer_HP_DeskJet_930C/932C/935C.print_in_color
true
print.printer_HP_DeskJet_930C/932C/935C.print_margin_bottom
0.5
print.printer_HP_DeskJet_930C/932C/935C.print_margin_left
0.5
print.printer_HP_DeskJet_930C/932C/935C.print_margin_right
0.5
print.printer_HP_DeskJet_930C/932C/935C.print_margin_top
0.5
print.printer_HP_DeskJet_930C/932C/935C.print_oddpages
true
print.printer_HP_DeskJet_930C/932C/935C.print_orientation
0
print.printer_HP_DeskJet_930C/932C/935C.print_pagedelay
500
print.printer_HP_DeskJet_930C/932C/935C.print_paper_data
1
print.printer_HP_DeskJet_930C/932C/935C.print_paper_height
11.00
print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_type
0
print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_unit
0
print.printer_HP_DeskJet_930C/932C/935C.print_paper_width
8.50
print.printer_HP_DeskJet_930C/932C/935C.print_reversed
false
print.printer_HP_DeskJet_930C/932C/935C.print_scaling
1.00
print.printer_HP_DeskJet_930C/932C/935C.print_shrink_to_fit
true
print.printer_HP_DeskJet_930C/932C/935C.print_to_file
false
print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_bottom
0
print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_left
0
print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_right
0
print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_top
0
print.printer_Nitro_PDF_Creator.print_bgcolor
false
print.printer_Nitro_PDF_Creator.print_bgimages
false
print.printer_Nitro_PDF_Creator.print_command
print.printer_Nitro_PDF_Creator.print_downloadfonts
false
print.printer_Nitro_PDF_Creator.print_edge_bottom
0
print.printer_Nitro_PDF_Creator.print_edge_left
0
print.printer_Nitro_PDF_Creator.print_edge_right
0
print.printer_Nitro_PDF_Creator.print_edge_top
0
print.printer_Nitro_PDF_Creator.print_evenpages
true
print.printer_Nitro_PDF_Creator.print_footercenter
print.printer_Nitro_PDF_Creator.print_footerleft
&PT
print.printer_Nitro_PDF_Creator.print_footerright
&D
print.printer_Nitro_PDF_Creator.print_headercenter
print.printer_Nitro_PDF_Creator.print_headerleft
&T
print.printer_Nitro_PDF_Creator.print_headerright
&U
print.printer_Nitro_PDF_Creator.print_in_color
true
print.printer_Nitro_PDF_Creator.print_margin_bottom
0.5
print.printer_Nitro_PDF_Creator.print_margin_left
0.5
print.printer_Nitro_PDF_Creator.print_margin_right
0.5
print.printer_Nitro_PDF_Creator.print_margin_top
0.5
print.printer_Nitro_PDF_Creator.print_oddpages
true
print.printer_Nitro_PDF_Creator.print_orientation
0
print.printer_Nitro_PDF_Creator.print_pagedelay
500
print.printer_Nitro_PDF_Creator.print_paper_data
1
print.printer_Nitro_PDF_Creator.print_paper_height
11.00
print.printer_Nitro_PDF_Creator.print_paper_size_type
0
print.printer_Nitro_PDF_Creator.print_paper_size_unit
0
print.printer_Nitro_PDF_Creator.print_paper_width
8.50
print.printer_Nitro_PDF_Creator.print_reversed
false
print.printer_Nitro_PDF_Creator.print_scaling
1.00
print.printer_Nitro_PDF_Creator.print_shrink_to_fit
true
print.printer_Nitro_PDF_Creator.print_to_file
false
print.printer_Nitro_PDF_Creator.print_unwriteable_margin_bottom
0
print.printer_Nitro_PDF_Creator.print_unwriteable_margin_left
0
print.printer_Nitro_PDF_Creator.print_unwriteable_margin_right
0
print.printer_Nitro_PDF_Creator.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4600 Series
Vendor ID
0x1002
Device ID
0x9490
Adapter RAM
1024
Adapter Drivers
aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version
8.850.0.0
Driver Date
4-19-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4600 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

ideato
  • Top 25 Contributor
617 solutions 4264 answers

Hello imirradiated, if you do not already done, try to check one-by-one your plugins to see if the problem is there : Determining if a plugin is the problem

(in safe mode the status of plugins is not affected)

thank you

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Some websites use the Silverlight plugin to upload files. Other plugins that may be used for uploading may be Flash or Java.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade the Flash player to version 10.3 or 11.2

Question owner

I have done all of the above but the problem remains. Works great in Internet Explorer.