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using firefox 15.0.1 -- cant open links that are supposed to open email in Windows Live Mail.

Posted

In Windows Live Mail the links that are supposed to open emails don't work and I get an error window. Windows Live is already selected as my mailto handler. Links to webpages open fine but not email.

Additional System Details

This happened

Every time Firefox opened

This started when...

I got a new pc with Windows Live Mail.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • NPWLPG
  • Consona Script Runner Plugin for Firefox
  • Consona SmartIssue Plugin for Firefox
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • 4.0.50401.0
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
NoSquint
2.1.6
true
nosquint@urandom.ca
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
yahoo.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.zoom.siteSpecific
false
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1349150126
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4250
Vendor ID
0x1002
Device ID
0x9715
Adapter RAM
256
Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.860.0.0
Driver Date
5-12-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4250) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
4/4 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

jscher2000
  • Top 10 Contributor
2357 solutions 20872 answers

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these while viewing a page on the site:

  • Right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96724 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

Got it fixed, thanks.

Nick Mortel 0 solutions 1 answers

I have the same problem with wlmail windows live mail (Version 2012 (Build 16.4.3505.0912)). The link to live.com is for Hotmail/Live.com email accounts (online webmail) Windows live mail came with last windows 7. I have windows 8 Pro (upgraded from windows 7 on asus 64bit x86 laptop. windows 8 pro, windows package contains the newly named windows essentials (which contains windows live mail) can use online or offline. I have attempted to remedy my symptoms using wlmail 2012 and firefox 18. As soon as I open wlmail with firefox already launched my screen resolution swaps to and fro 3 or 4 times before it settles on 640x480. I have to then rt-click desktop, screen resolution and adjust back to 1366x768. Windows updated, all Firefox plugins, adobe flash and avg2012 all up to date. Your thoughts/advise to this would be gratefully received

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96724 answers

Hi nick7159

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.