Almost everything I do whether send an email or load a webpage it takes a very long time since I updated the latest version of Firefox; what can I do?
I updated to Firefox 14.0.1; my Operating System is Windows Vista on my Compaq Presario C700. I have taken it to the computer repair shop and they said they found a Trojan and removed it. It was still operating VERY slowly, so I took it back in. They said they could not find anything more. I removed MANY of my desktop icons and eliminated some of the programs from my start up menu. It is still taking up to 5 minutes to load some pages even just send an email!
All Replies (2)
Hi,
Please try the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.
(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data until deleted.
If the issue is due to Windows malware, posting in a dedicated security forum would also be helpful:
http://www.bleepingcomputer.com/forums/forum79.html
http://www.spywarewarrior.com/index.php
Which security software (firewall, anti-virus) do you have?