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Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

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Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Chosen solution

Hi jirothankyou, that sounds like an add-on installed itself without your consent. You can try to remove the add-ons that might cause problems from the add-on manager. The process is explained here. If that doesn't work, or you never installed add-ons, or you want to have a quick fix: just reset Firefox. This will remove all add-ons and set Firefox to factory defaults, but it will keep your history, bookmarks, passwords etc. Here is a description of how to do that: Refresh Firefox - reset add-ons and settings.

Let me know please if that helped.

Read this answer in context 8

Additional System Details

This happened

Every time Firefox opened

This started when...

20Jul

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 1.9.0042.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Kadir Topal
  • Administrator
  • Moderator
26 solutions 188 answers

Chosen Solution

Hi jirothankyou, that sounds like an add-on installed itself without your consent. You can try to remove the add-ons that might cause problems from the add-on manager. The process is explained here. If that doesn't work, or you never installed add-ons, or you want to have a quick fix: just reset Firefox. This will remove all add-ons and set Firefox to factory defaults, but it will keep your history, bookmarks, passwords etc. Here is a description of how to do that: Refresh Firefox - reset add-ons and settings.

Let me know please if that helped.

Hi jirothankyou, that sounds like an add-on installed itself without your consent. You can try to remove the add-ons that might cause problems from the add-on manager. The process is explained [https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons?s=remove+addon&r=1&as=s#w_how-to-remove-extensions-and-themes here]. If that doesn't work, or you never installed add-ons, or you want to have a quick fix: just reset Firefox. This will remove all add-ons and set Firefox to factory defaults, but it will keep your history, bookmarks, passwords etc. Here is a description of how to do that: [[Reset Firefox – easily fix most problems]]. Let me know please if that helped.

Modified by Kadir Topal

Question owner

thank you KadirTopal, there isnt Isearch.claro in add-ons list.but reset firefox is good solution. now there is no Isearch.claro in my computer, thankyou again.

thank you KadirTopal, there isnt Isearch.claro in add-ons list.but reset firefox is good solution. now there is no Isearch.claro in my computer, thankyou again.
Kadir Topal
  • Administrator
  • Moderator
26 solutions 188 answers

Glad to hear that :) Enjoy using Firefox!

Glad to hear that :) Enjoy using Firefox!
tetramailbox 0 solutions 3 answers

Hi, KadirTopal.

Please kindly advice how to reset Firefox to factory default without resetting also the Bookmark database ?

Thanks in advance

Hi, KadirTopal. Please kindly advice how to reset Firefox to factory default without resetting also the Bookmark database ? Thanks in advance

Modified by tetramailbox

Kadir Topal
  • Administrator
  • Moderator
26 solutions 188 answers

Hi tetramailbox, just follow the link, reseting Firefox will automatically preserve your bookmarks.

Hi tetramailbox, just follow the link, reseting Firefox will automatically preserve your bookmarks.
tetramailbox 0 solutions 3 answers

Yes, it works and it also preserve the Bookmarks, and I have to install the add-ons again. Thanks

Yes, it works and it also preserve the Bookmarks, and I have to install the add-ons again. Thanks
tetramailbox 0 solutions 3 answers

Hi Kadir Topal. Is there another way to remove the "Isearch.claro" when the page opens up, just by editing in the "keyword.url" ? I try it before by editing it but the value in "keyword.url" always back again to "Isearch.claro"

Hi Kadir Topal. Is there another way to remove the "Isearch.claro" when the page opens up, just by editing in the "keyword.url" ? I try it before by editing it but the value in "keyword.url" always back again to "Isearch.claro"
cor-el
  • Top 10 Contributor
  • Moderator
12274 solutions 113675 answers
If you do not keep changes after a restart then see: *http://kb.mozillazine.org/Preferences_not_saved *https://support.mozilla.org/kb/Preferences+are+not+saved See also: *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
162eRI 0 solutions 3 answers

Hello, I did try your solutions, but it's sadly not working. Here my new thread about this problem: https://support.mozilla.org/en-US/questions/934720

I hope you can help me, I've tried everything... T_T In advance, thank you!

Hello, I did try your solutions, but it's sadly not working. Here my new thread about this problem: https://support.mozilla.org/en-US/questions/934720 I hope you can help me, I've tried everything... T_T In advance, thank you!
AliceWyman
  • Moderator
194 solutions 2235 answers

Helpful Reply

For anyone else who still gets an unwanted page when opening a new tab, even after removing or disabling unwanted toolbars or other extensions from the Add-ons Manager:

Before using the Reset Firefox option, you could try the SearchReset add-on to reset Firefox preferences for your home page, search engines, "keyword.URL", and the browser.newtab.url setting that controls what appears when you open a new tab.

Related KB article:

For anyone else who still gets an unwanted page when opening a new tab, even after removing or disabling unwanted toolbars or other extensions from the Add-ons Manager: Before using the [[Reset Firefox – easily fix most problems|Reset Firefox]] option, you could try the [https://addons.mozilla.org/firefox/addon/searchreset/ SearchReset add-on] to reset Firefox preferences for your home page, search engines, "keyword.URL", and the '''browser.newtab.url''' setting that controls what appears when you open a new tab. Related KB article: *[[Remove a toolbar that has taken over your Firefox search or home page]]
Claro Search 0 solutions 6 answers

Hello from Claro search support team! Claro search is very easy to remove, please follow this link: http://info.claro-search.com/uninstall.html to get full and quick instructions. In case you need more, feel free to contact us at: Support@Claro-Search.com, we'll be glad to help you with any issue!

Hello from Claro search support team! Claro search is very easy to remove, please follow this link: http://info.claro-search.com/uninstall.html to get full and quick instructions. In case you need more, feel free to contact us at: Support@Claro-Search.com, we'll be glad to help you with any issue!