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Site identity button not working on any site; only displays 'this website does not supply identity information' for everything

Posted

I just upgraded to version 14.0.1 and the site identity button isn't working at all. It only displays the grey globe for every website, telling me (even for this website) 'this website does not supply identity information' -- and I know most of these websites are encrypted and legitimate. There is no Favicon, no nothing, and I'm not sure what's wrong. Help, please?

I just upgraded to version 14.0.1 and the site identity button isn't working at all. It only displays the grey globe for every website, telling me (even for this website) 'this website does not supply identity information' -- and I know most of these websites are encrypted and legitimate. There is no Favicon, no nothing, and I'm not sure what's wrong. Help, please?

Additional System Details

This happened

Every time Firefox opened

This started when...

I upgraded to 14.0.1

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • NPWLPG
  • DivX Plus Web Player version 2.2.0.52
  • Shockwave Flash 11.1 r102
  • DivX VOD Helper Plug-in
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
15577 solutions 141049 answers

See Site Identity Button:


Are you using a custom theme that may not be compatible?

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See Site Identity Button: * https://support.mozilla.org/kb/Site+Identity+Button *http://blog.mozilla.org/ux/2012/06/site-identity-ui-updates/ ---- Are you using a custom theme that may not be compatible? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Hmm, so I guess there's no favicons anymore? That's fine, I was worried there was something wrong in that regard. So the gray globe icon is just the standard now -- I should have probably looked harder for that information. But I'm not using any custom themes, so is "this website does not supply identity information" something that will come up with sites like Tumblr and Hotmail and so on? The padlock and green lock icon still appears, but now I'm just wondering about that message.

Hmm, so I guess there's no favicons anymore? That's fine, I was worried there was something wrong in that regard. So the gray globe icon is just the standard now -- I should have probably looked harder for that information. But I'm not using any custom themes, so is "this website does not supply identity information" something that will come up with sites like Tumblr and Hotmail and so on? The padlock and green lock icon still appears, but now I'm just wondering about that message.
magnets 0 solutions 6 answers

I just wish someone had the answer to "this website does not supply identity information". All I have seen so far is that I might need to go to https protocol. Well, if that is true, please say so. If it is true then "http" will be going away soon and everyone will have to pay the money for an SSL certificate. And, we will be no better off but we will be more poor!

This is dumb. So, what is the story? Do we really need to go "https" or can we provide the "identity information" in some fashion? What is the "identity information" is the basic question.

I just wish someone had the answer to "this website does not supply identity information". All I have seen so far is that I might need to go to https protocol. Well, if that is true, please say so. If it is true then "http" will be going away soon and everyone will have to pay the money for an SSL certificate. And, we will be no better off but we will be more poor! This is dumb. So, what is the story? Do we really need to go "https" or can we provide the "identity information" in some fashion? What is the "identity information" is the basic question.
cor-el
  • Top 10 Contributor
  • Moderator
15577 solutions 141049 answers
See also: *Favicon Inserter: <strike>https://addons.mozilla.org/firefox/addon/favicon-inserter/</strike> (removed) *Favicon Restorer: https://addons.mozilla.org/firefox/addon/favicon-restorer/

Modified by cor-el

cfcentaurea 0 solutions 43 answers

Since upgrading to FF14, when I try to sign in to eBay the secure site identity button appears briefly when the page is loading but then reverts to the gray globe with the message ""this website does not supply identity information". Amazon gives me a gray padlock, but not the normal secure site identity button. How can I be sure I'm not being redirected to a phishing site if this feature doesn't work?

PS - I couldn't sign in to this forum on FF either, it told me I had to enable cookies even though they were enabled for *mozilla.org. Had to post from IE!!

--Using Win XP Pro SP3, FF14.0.1. Default theme, add ons are BlockSite 0.7.1.1 (I don't recall adding this. Is it a replacement for ad block?), Quick Java 1.7.7, Status 4-Evar 2012... these last two need to be updated, will do that now.

Update 9/22/12 - Seems to be fixed in FF 15. Thanks!

Since upgrading to FF14, when I try to sign in to eBay the secure site identity button appears briefly when the page is loading but then reverts to the gray globe with the message ""this website does not supply identity information". Amazon gives me a gray padlock, but not the normal secure site identity button. How can I be sure I'm not being redirected to a phishing site if this feature doesn't work? PS - I couldn't sign in to this forum on FF either, it told me I had to enable cookies even though they were enabled for *mozilla.org. Had to post from IE!! --Using Win XP Pro SP3, FF14.0.1. Default theme, add ons are BlockSite 0.7.1.1 (I don't recall adding this. Is it a replacement for ad block?), Quick Java 1.7.7, Status 4-Evar 2012... these last two need to be updated, will do that now. Update 9/22/12 - Seems to be fixed in FF 15. Thanks!

Modified by cfcentaurea