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Youtube reply button in comment section does not work

Posted

As of today the "reply" button in the comment section on any youtube video has stopped working, Usually it brings up an input field when clicked, but now I get nothing except a blue glow around the button (cropped picture of what I see)

So far I have attempted the following with no success

  • restarting firefox
  • restarting the computer
  • reinstalling latest version of flash

The button works if I access a video page through internet explorer, but I despise that browser.

Chosen solution

Alright, it seems to be fixed.

Steps I took are as follows

  • Delete my G+ account (you should be able to do this somewhere at plus.google.com )
  • Once deleted, you should see "+You" in the grey bar at the top when you are on google websites instead of "+<your name>
  • Sign out and back into youtube.

I hope anyone else with the same issue finds this useful.

Read this answer in context 15

Additional System Details

Sites Affected

http://youtube.com

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Nexon Game Controller
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • NPWLPG
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Pando Web Plugin
  • 4.1.10111.0
  • Google Update
  • RayV Plugin
  • DivX Web Player version 2.0.3.4
  • BitCometAgent v1.23 for Firefox
  • Winamp Application Detector
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.4
true
adblockpopups@jessehakanen.net
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Turn Off the Lights
2.0.0.100
true
stefanvandamme@stefanvd.net
YTshowRating
1.0.4
true
jid1-m7xzZLMj29zzjA@jetpack
AVG Do Not Track
12.0.0.2189
false
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
AVG Safe Search
12.0.0.2191
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
BitComet Video Downloader
1.25
false
{B042753D-F57E-4e8e-A01B-7379A6D4CEFB}
NoScript
2.4.8
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Test Pilot
1.2.1
false
testpilot@labs.mozilla.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
accessibility.warn_on_browsewithcaret
false
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
13.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1342151155
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1294302276
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 320
Vendor ID
0x10de
Device ID
0x0ca2
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.9573
Driver Date
2-9-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16763)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 320) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

You can try a Ctrl + F5 refresh of the page. This helps to bring in the contents afresh. If the problem persists, please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

Question owner

Refreshing with ctrl+F5 does not fix my problem Running safe mode does not fix my problem

dumdidadida 172 solutions 1436 answers

You can try to disable Flash acceleration by right-clicking on a video and refresh the page. You can also try to temporarily access problematic sites inside Firefox using IE Tab + or IE Tab. Alternatively you can Disable Flash in Tools (Alt + T) > Add-ons > Plugins and try to access the HTML5 video. If the video doesn't have embedded ads then most likely there will be a webm HTML5 video version.

Question owner

The videos works like they used to, I have no problems seeing the video or using any buttons or features in the video window (like volume, pause/play etc.)

The problem I'm having is with the comment section of youtube, I am unable to use the "reply" button in firefox, I tried the IE tab + addon you suggested, but it doesn't fix my issue (in fact it breaks the video because it doesn't seem to work with flash, but I don't plan on using this addon anyway, so that doesn't matter)

Question owner

The IE Tab problem with flash I seem to have fixed by reinstalling flash through IE, but regardless, my original problem still remains.

dumdidadida 172 solutions 1436 answers

It seems to be okay here on Firefox, the hidden comment reply box opens and closes normally when clicked on Reply. Is it still working in Internet Explorer??

Question owner

Yes, it works in Internet explorer still.

However, I tried in Google Chrome and it seems to not work there either with the exact same problem occurring. so I'm going to try youtube support since it seems to be cross-browser.

Thanks for trying anyway.

dumdidadida 172 solutions 1436 answers

No problem :) If a solution is found you can post it here and mark it which could help a lot of users in a similar situation.

Question owner

It's definitely not a browser issue, seems to be account based. I asked the same question on the youtube help forums if anyone else is looking for a solution to the same problem.( http://productforums.google.com/forum/#!category-topic/youtube/how-to-use-youtube-features/saaXgob53MM )

Although nothing has been fixed yet :(

techgump 0 solutions 8 answers

Best I can tell, it is definitely account based, and specific to a new thing I saw today.

In my main account, I went to reply to a post, and I received a popup today asking me to use my REAL NAME in my youtube posts. I declined. The reply button did not work after that. Logged in, out, in out. Nothing. Restart browser, nothing. Restart PC, nothing. I was using Chrome. Tried FF and IE, same.

So, I logged in with another account of mine. Went to reply to a post on that account, same deal; a popup asking me to use my full name. I accepted the Full Name. Reply worked great. Logged out, back into my other account where I did not accept full name, reply did not work.

Someone else can verify this by accepting the use of their full name and see if the Reply works.

Question owner

I was never asked to use full name. It may be related, but it's not the entire story.

techgump 0 solutions 8 answers

Alternatively: Go into your youtube settings. Click "Advanced" just right of your photo. Find the option to use your real name: "Begin using my full name on YouTube"

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Did you try to clear the cookies from that site?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

Yes to both, doesn't help any.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

If it still happens with a new, unmodified, profile then it is more likely a problem with the website or with security software on your computer.

Question owner

Is this not basically the same as running firefox in safe mode?

techgump 0 solutions 8 answers

All I can say is this is definitely it for me.

I caved in on my acceptance of using my real name as my user name on Yourtube, and poof, it's all starting to work. BUT, a few things: 1. I am unable to revert it, or find where to revert it, despite Google's big notice stating I could. I'm pissed. 2. The G+ profile is merged with youtube, and the option on the dropdown (where I would normally find my "inbox" link has changed. In fact, I cannot find the youtube settings page anymore, as it takes me to my Google+ profile page settings. This is rubbish.

Question owner

Try these links, that's what I get when I go there.

http://www.youtube.com/account?feature=mhee and http://www.youtube.com/account_advanced

techgump 0 solutions 8 answers

UPDATE: I did find the Youtube settings page, and did find the revert, although it is worded funny on the Revert "Change your Channel Name", which I did not ever really change. Upon reverting back to using my username, the reply stops working again. Serious bug.

techgump 0 solutions 8 answers

Helpful Reply

What's even more crap about this is your old posts are not updated with your name. So new reply posts look like (on first glace without a user clicking on the user name of old posts vs Real name of new posts to see they are the same) that the posts are coming from two different users. Just messy all the way around... and frustrating that I cannot continue my convos today without surrendering my privacy.