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In FireFox 13.0.1 I cannot open the street view in Google Maps. I get a blank page. I have two users set up on the computer, (WIn 7) and the second works OK

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  • Last reply by BillR

BillR
BillR
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Some other videos also will not work. I have tried to run in safe mode but that did not help. I have had to use google chrome to see the images.

This started when my wife logged on and got a message "The user profile service has failed the logon. User profile cannot be loaded" When I went into Firefox most images would not display such as YouTube. I failed in trying to set up a new user for my wife so I did a system restore to several days earlier. This seemed to work and in fact Firefox seemed to be OK. I then updated some plugins and when I went back to Firefox I can play Youtube videos but not some others such as the Google Street View.

Any ideas

Some other videos also will not work. I have tried to run in safe mode but that did not help. I have had to use google chrome to see the images. This started when my wife logged on and got a message "The user profile service has failed the logon. User profile cannot be loaded" When I went into Firefox most images would not display such as YouTube. I failed in trying to set up a new user for my wife so I did a system restore to several days earlier. This seemed to work and in fact Firefox seemed to be OK. I then updated some plugins and when I went back to Firefox I can play Youtube videos but not some others such as the Google Street View. Any ideas

Modified by BillR

Chosen solution

Thanks for the help. I uninstalled Flash 11.3 and installed Flash 10.3. Everything is working correctly now.

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cor-el
cor-el
  • Moderator
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This might be caused by a recent Flash 11.3 update.

See:

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

BillR
BillR Question owner
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Chosen Solution

Thanks for the help. I uninstalled Flash 11.3 and installed Flash 10.3. Everything is working correctly now.