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In FireFox 13.0.1 I cannot open the street view in Google Maps. I get a blank page. I have two users set up on the computer, (WIn 7) and the second works OK

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  • Last reply by BillR

BillR
BillR
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Some other videos also will not work. I have tried to run in safe mode but that did not help. I have had to use google chrome to see the images.

This started when my wife logged on and got a message "The user profile service has failed the logon. User profile cannot be loaded" When I went into Firefox most images would not display such as YouTube. I failed in trying to set up a new user for my wife so I did a system restore to several days earlier. This seemed to work and in fact Firefox seemed to be OK. I then updated some plugins and when I went back to Firefox I can play Youtube videos but not some others such as the Google Street View.

Any ideas

Some other videos also will not work. I have tried to run in safe mode but that did not help. I have had to use google chrome to see the images. This started when my wife logged on and got a message "The user profile service has failed the logon. User profile cannot be loaded" When I went into Firefox most images would not display such as YouTube. I failed in trying to set up a new user for my wife so I did a system restore to several days earlier. This seemed to work and in fact Firefox seemed to be OK. I then updated some plugins and when I went back to Firefox I can play Youtube videos but not some others such as the Google Street View. Any ideas

Modified by BillR

Chosen solution

Thanks for the help. I uninstalled Flash 11.3 and installed Flash 10.3. Everything is working correctly now.

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All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
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This might be caused by a recent Flash 11.3 update.

See:

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

BillR
BillR Question owner
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Chosen Solution

Thanks for the help. I uninstalled Flash 11.3 and installed Flash 10.3. Everything is working correctly now.