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new street view from new google map release shows black screen

  • 9 replies
  • 299 have this problem
  • 6761 views
  • Last reply by FredMcD

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Using firefox 26.0 for Ubuntu Canonical 1.0 Walking the streets with street view with new google map release under Linux suddenly turns into balck screen. Leaving street view make screen ok. Google chrome on Linux does not show similar problem on same places. I guess it's due to firefox.

All Replies (9)

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Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache Press the <Alt Key> to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

• Remove Cookies Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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I have the same problem. None of the offered solutions work. I created a new firefox profile with the -safe-mode and deactivated hardware acceleration but the problem is still here. I have a macbook pro with Intel graphics card on Firefox 29 and Ubuntu 14.04 64bits.

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I have the same problem. None of the offered solutions work. I created a new firefox profile with the -safe-mode and deactivated hardware acceleration but the problem is still here. Linux Mint 17, FireFox 30, Nouveau video driver.

(works fine in Chrome)

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DamienCassou and F.Natural

Please go to the top of any Mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

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Done. Thanks.

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Like someone shared on Twitter (https://twitter.com/darkhole/status/480807577643929600), for Firefox on Linux, you have to force WebGL using this link https://www.google.com/maps/preview/?force=webgl and there is no more black screen on Google Maps/StreetView! So I don't think it is a Firefox problem, it's just Google who should learn coding cross-browser... At least they have a working link until it's fixed.

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Nailed it! I'll just run GMaps from a bookmark, if/when I want to use the new interface.

Thank You.