X
Tap here to go to the mobile version of the site.

Support Forum

Unwanted Advertisement Banners

Posted

Recently an advertising banner (with different advertisements) has started appearing on the top of every page, except search engine pages. They only appear when I use Firefox...not in my Chrome or IE browsers. Below are links to two screenshots I have taken showing the banner. How do I get rid of them?

Screenshot 1

Screenshot 2

Recently an advertising banner ''(with different advertisements)'' has started appearing on the top of every page, except search engine pages. They only appear when I use Firefox...not in my Chrome or IE browsers. Below are links to two screenshots I have taken showing the banner. How do I get rid of them? [http://i4.photobucket.com/albums/y135/22639/Screenshot1.jpg Screenshot 1] [http://i4.photobucket.com/albums/y135/22639/Screenshot2.jpg Screenshot 2]

Additional System Details

This happened

Every time Firefox opened

This started when...

A couple of weeks ago

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • 5.0.61118.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers
  • npdnupdater2
  • npdnu
  • DRM Store Netscape Plugin
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

finitarry 251 solutions 3421 answers

It would not hurt to do a scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:

It would not hurt to do a scan for malware. * Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php * SuperAntispyware - http://www.superantispyware.com/ * Spybot Search & Destroy - http://www.safer-networking.org/en/index.html * AdAware - http://www.lavasoftusa.com/software/adaware/ If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: * http://www.spywarewarrior.com/index.php * http://forum.aumha.org/ * http://www.spywareinfoforum.com/ * http://bleepingcomputer.com/

Question owner

Ok. I'll give it a try. (I already use Malwarebytes)

Ok. I'll give it a try. ''(I already use Malwarebytes)''

Question owner

Nope. That didn't work. The banner is still there.

Nope. That didn't work. The banner is still there.
cor-el
  • Top 10 Contributor
  • Moderator
17699 solutions 160142 answers

Check the connection settings.

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Check the connection settings. *Tools > Options > Advanced : Network : Connection > Settings *https://support.mozilla.org/kb/Options+window+-+Advanced+panel If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work. See "Firefox connection settings": *https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can ----- Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode ---- Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Really? All that?  :(

Really? All that? :(
cor-el
  • Top 10 Contributor
  • Moderator
17699 solutions 160142 answers

Just start with the first steps and work though the list to see if any of those help.

You can start with a new profile to rule out problems caused by your current Firefox profile.

Just start with the first steps and work though the list to see if any of those help. You can start with a new profile to rule out problems caused by your current Firefox profile.