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Firefox 10 address bar and other blank fields go dead

Posted

I'm running Windows 7. With the latest version of Firefox, I keep losing the ability to enter information into a blank field (e.g. the address bar, the search bar or any blank field (like this one) on a web page). It works fine for a short while, but after a few minutes, I can't get the cursor to become "live" in a blank field. This happens whether or not I'm in safe mode and it's happening on both my work computer and my home computer. It didn't start happening until after I installed the Version 10 update the other day. I just discovered today that if I switch to a different window and then come back to a Firefox window, the problem goes away. Something is definitely amiss.

I'm running Windows 7. With the latest version of Firefox, I keep losing the ability to enter information into a blank field (e.g. the address bar, the search bar or any blank field (like this one) on a web page). It works fine for a short while, but after a few minutes, I can't get the cursor to become "live" in a blank field. This happens whether or not I'm in safe mode and it's happening on both my work computer and my home computer. It didn't start happening until after I installed the Version 10 update the other day. I just discovered today that if I switch to a different window and then come back to a Firefox window, the problem goes away. Something is definitely amiss.

Additional System Details

This happened

Every time Firefox opened

This started when...

I installed Firefox 10

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.60831.0
  • Logitech Device Detection
  • Picasa plugin
  • NPWLPG
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Image Control Plugin for viewing images on Ancestry.com. Version 1.0.0.1
  • Motive Plugin for Mozilla Browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
allmusic.com Search Toolbar and Popup Menu
5.6
true
amg@aaronl.com
Ancestry.com Advanced Image Viewer
1.0.0.1
true
support@ancestry.com
Logitech Device Detection
1.23.0.5
true
DeviceDetection@logitech.com
vShare
1.0.0
true
vshare@toolbar
Symantec Intrusion Prevention
10.1.0.68 - 1
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20120129021758
browser.startup.homepage_override.mstone
rv:10.0
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
10.0
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
gfx.blacklist.layers.direct3d9
2
gfx.blacklist.layers.opengl
2
gfx.blacklist.suggested-driver-version
8.15.10.2202
gfx.blacklist.webgl.angle
2
gfx.blacklist.webgl.msaa
2
gfx.blacklist.webgl.opengl
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1328114893
places.history.expiration.transient_current_max_pages
103914
places.history.expiration.transient_optimal_database_size
166261554
places.last_vacuum
1303158564
print.print_printer
Canon MP620 series Printer
print.printer_Canon_MP620_series_Printer.print_bgcolor
false
print.printer_Canon_MP620_series_Printer.print_bgimages
false
print.printer_Canon_MP620_series_Printer.print_command
print.printer_Canon_MP620_series_Printer.print_downloadfonts
false
print.printer_Canon_MP620_series_Printer.print_edge_bottom
0
print.printer_Canon_MP620_series_Printer.print_edge_left
0
print.printer_Canon_MP620_series_Printer.print_edge_right
0
print.printer_Canon_MP620_series_Printer.print_edge_top
0
print.printer_Canon_MP620_series_Printer.print_evenpages
true
print.printer_Canon_MP620_series_Printer.print_footercenter
print.printer_Canon_MP620_series_Printer.print_footerleft
&PT
print.printer_Canon_MP620_series_Printer.print_footerright
&D
print.printer_Canon_MP620_series_Printer.print_headercenter
print.printer_Canon_MP620_series_Printer.print_headerleft
&T
print.printer_Canon_MP620_series_Printer.print_headerright
&U
print.printer_Canon_MP620_series_Printer.print_in_color
true
print.printer_Canon_MP620_series_Printer.print_margin_bottom
0.300000011920929
print.printer_Canon_MP620_series_Printer.print_margin_left
0.300000011920929
print.printer_Canon_MP620_series_Printer.print_margin_right
0.300000011920929
print.printer_Canon_MP620_series_Printer.print_margin_top
0.300000011920929
print.printer_Canon_MP620_series_Printer.print_oddpages
true
print.printer_Canon_MP620_series_Printer.print_orientation
0
print.printer_Canon_MP620_series_Printer.print_page_delay
50
print.printer_Canon_MP620_series_Printer.print_pagedelay
500
print.printer_Canon_MP620_series_Printer.print_paper_data
1
print.printer_Canon_MP620_series_Printer.print_paper_height
11.00
print.printer_Canon_MP620_series_Printer.print_paper_size_type
0
print.printer_Canon_MP620_series_Printer.print_paper_size_unit
0
print.printer_Canon_MP620_series_Printer.print_paper_width
8.50
print.printer_Canon_MP620_series_Printer.print_reversed
false
print.printer_Canon_MP620_series_Printer.print_scaling
0.82
print.printer_Canon_MP620_series_Printer.print_shrink_to_fit
false
print.printer_Canon_MP620_series_Printer.print_to_file
false
print.printer_Canon_MP620_series_Printer.print_unwriteable_margin_bottom
0
print.printer_Canon_MP620_series_Printer.print_unwriteable_margin_left
0
print.printer_Canon_MP620_series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MP620_series_Printer.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
0.90
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
8086
Device ID
2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.1883
Driver Date
8-27-2009
Vendor ID (GPU #2)
8086
Device ID (GPU #2)
2a43
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version (GPU #2)
8.15.10.1883
Driver Date (GPU #2)
8-27-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17563)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0/2. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157283 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


Also check the settings in your Norton software and make sure that it isn't causing those problems.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode ---- Also check the settings in your Norton software and make sure that it isn't causing those problems.

Question owner

As I said in my message, this is happening whether or not I run Firefox in safe mode. Also, it's happening on both my computer at work and my computer here at home. So that kind of rules out Norton as the culprit since we don't use Norton at work.

As I said in my message, this is happening whether or not I run Firefox in safe mode. Also, it's happening on both my computer at work and my computer here at home. So that kind of rules out Norton as the culprit since we don't use Norton at work.
SafeBrowser 543 solutions 2390 answers

That problem has been reported in Firefox 10 on the Mozillazine forum, and could be linked to Flash or Java and the dom.ipc.xxx settings in about:config.

  • The "fix" worked for some users and did not work for others, so the jury is still out on the issue.
  • I have experienced the same problem after playing an online Flash video, which is something I do only occasionally, and the dom,ipc.xxx resets have not worked for me.
  • The dom.ipc.xxx settings relate to OOPP (Out-of-Process Plugins) and the plugin-container.exe process.

You can try the suggestions to see if you get better results as reported by some of the users in these two threads:

See:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

That problem has been reported in Firefox 10 on the Mozillazine forum, and '''''could be''''' linked to Flash or Java and the dom.ipc.xxx settings in '''''about:config'''''. <u> *The "fix" worked for some users and did not work for others, so the jury is still out on the issue</u>. *I have experienced the same problem after playing an online Flash video, which is something I do only occasionally, and the dom,ipc.xxx resets have '''''not''''' worked for me. *The dom.ipc.xxx settings relate to OOPP (Out-of-Process Plugins) and the '''plugin-container.exe''' process. You can try the suggestions to see if you get better results as reported by some of the users in these two threads: *http://forums.mozillazine.org/viewtopic.php?f=38&t=2417843 *http://forums.mozillazine.org/viewtopic.php?f=38&t=2417255 *NOTE: You may need to close/exit and then restart Firefox after making the changes to any dom.ipc.xxx settings, then test again. See: *http://kb.mozillazine.org/About:config *http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''