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Norton Toolbar with Identity Safe is incompatible with Firefox 10.0. It is disabled and cannot be enablesd. What to do?

Posted

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless I can get this to work again, I will stop using Firefox and go back to "the other browser." I have updated Norton several times. I spent 3 hours with Norton support a couple of days ago only to find out that there was no fix for Firefox 10.0. This will have to be fixed via Firefox, unless there is a solution that we are not aware of. Do you know of any?

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless I can get this to work again, I will stop using Firefox and go back to "the other browser." I have updated Norton several times. I spent 3 hours with Norton support a couple of days ago only to find out that there was no fix for Firefox 10.0. This will have to be fixed via Firefox, unless there is a solution that we are not aware of. Do you know of any?

Modified by RDoc

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0) Gecko/20100101 Firefox/10.0

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the-edmeister
  • Top 10 Contributor
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4135 solutions 31181 answers

Chosen Solution

The Norton update for Firefox 10.0 was only released 3 or 4 hours ago. http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-10-Support-for-Norton-Toolbar/td-p/648241

Helpful Reply

Thank you for the reply. I had the very same issue with the previous update, and it took quite a long time with Norton Tech Support to arrive at a solution. So, I was concerned after the same thing happened again with this latest Mozilla Firefox update. ... After talking with Norton today, they DID confirm that they are working on a patch for this issue to be released via automatic updates within a couple of days. So, I will be patient for a couple of days to see if the update will solve the problem. BTW - I have the latest version of Norton Security already.

Thank you for the reply. I had the very same issue with the previous update, and it took quite a long time with Norton Tech Support to arrive at a solution. So, I was concerned after the same thing happened again with this latest Mozilla Firefox update. ... After talking with Norton today, they DID confirm that they are working on a patch for this issue to be released via automatic updates within a couple of days. So, I will be patient for a couple of days to see if the update will solve the problem. BTW - I have the latest version of Norton Security already.