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Firefox 10.0 says it's incompatible with Norton Toolbar and Norton Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update Norton provided for Firefox 9.0 be incorporated in 10.0?

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  • Last reply by AliceWyman

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Firefox 10.0 says it's incompatible with Norton Toolbar and Norton 360 Identity Safe. We recently had this with upgrade to Firefox 9.0. Can the update/workaround Norton provided for Firefox 9.0. somehow be incorporated in 10.0?

Chosen solution

Norton did send me the updates/patch via Live Update and my Firefox 10 now compatible with Norton Toolbar and Norton 360, Identity Safe, etc.

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All Replies (15)

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Modified by Hasan

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Thanks for this mha007. I'm working with Norton 360 v. 5.1 I've tried the Live Update several times, also after rebooting. It's given me some minor updates but not yet the 5.2 patch. Once that's installed, I could run LiveUpdate again to receive the Firefox 10 compatibility patch. Norton informs these patches are not available manually and that they will come automatically via Live Update. So I'll see if there's a change overnight. Thanks again.

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Read the NOTE in the following link:

Check and tell if its working.

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I'm unclear what this would have to do with updating Norton 360 v. 5.1 to v. 5.2. I did receive further updates from Live Update, but not yet the patches I was waiting for. Again the main issue is that Norton Identity Safe and Norton toolbar seem to be incompatible with Firefox 10

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This thread is showing this problem as "solved," but it hasn't been solved yet. I've not received from Norton an update (via Live Update) to 5.2 for my Norton 360 version 5.1. Hence I cannot receive the patch for compatibility with Firefox 10. I see another thread is also exploring the problem of Firefox 10 incompatibility with Norton Identity Safe (which is included in Norton 360) so I've signed on to that thread also.

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Firefox 10 Support for Norton Toolbar

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Modified by Hasan

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I have checked and so far it's not working yet. I've run Live Update many times and also rebooted each time, but Norton has not yet sent a version 5.2 upgrade for my Norton 360, version 5.1. Hence I've not received the Norton Toolbar Compatibility Update for Firefox 10.

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My norton 360 is version 5.0 premier edition and I still have 140 days left till I have to put a new one on and when I down loaded the new updated firefox 10 it took everything I had off on my tool bar. I can not get it bac on now I used my norton to go to different web pages and now they are all gone, because firefox does not support my norton! I need help now!

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See this thread from Norton:

Check and tell when it works.

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What about 360 v6 - the latest release?

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Chosen Solution

Norton did send me the updates/patch via Live Update and my Firefox 10 now compatible with Norton Toolbar and Norton 360, Identity Safe, etc.

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pacificeffort - was that Norton 360 v6?

Modified by StewartM

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No, it's still in version 5.2.0.13, but the update/patch sent resolved the problem!

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Symantec waits until a new version of Firefox is released before releasing an update (and while it usually happens within a day, it could take a little longer). They suggest that you should always LiveUpdate before you update Firefox (and hence you may need to wait a few days after Firefox is released.)

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Here is information from the Norton Community forums for Firefox 11:

If anyone reading this needs more help, please ask a new question. Since the original question has been solved, I'll lock this thread.