Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why is Norton Toolbar still disabled even with updated Norton Identity Safe Toolbar in FF 19.0.2?


I have FF 19.0.2 installed with Norton Internet Security 2013 at my office. Both the Norton Identity Safe Toolbar and Norton Toolbar are updated and working fine. At home, I am using the exact same FF 19.0.2 with the exact same Norton Internet Security 2013 but only the Norton Identity Safe Toolbar is enabled. The Norton Toolbar (shows older version of 1.0.32), however, is disabled. I have tried a Norton Live Update numerous times and have even uninstalled FF 19 and re-installed it. Nothing works. I cannot get the Norton Toolbar enabled. And until I get it enabled I cannot use Norton Identity Safe. This is very frustrating!

Any help? Thanks in advance.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Amazon MP3 Downloader Plugin 1.0.17
  • Yahoo! activeX Plug-in Bridge


  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/


  • Capture & Print 0.1.6 ({146f1820-2b0d-49ef-acbf-d85a6986e10c})
  • colorPicker 1.3 (colorPicker@colorPicker)
  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Norton Identity Safe Toolbar 2013.3.0.26 ({F04D2D30-776C-4d02-8627-8E4385ECA58D})
  • Norton Vulnerability Protection - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Turn Off the Lights (stefanvandamme@stefanvd.net)
  • Norton Toolbar 2013.1.0.32 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce GT 640
  • adapterDescription2:
  • adapterDeviceID: 0x0fc1
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2047
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 2-9-2013
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://my.myway.com/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • font.internaluseonly.changed: True
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362598530
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False


  • User JS: Yes
  • Accessibility: No
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello, according to norton, their toolbar is compatible with firefox 19. please check that your product's version number is identical with the ones listed at https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

in case you don't get the new version by running live-update repeatedly, please contact their support. please also note that is solely the responsibilty of third-party vendors to adapt their compatibility to new firefox versions, there is nothing mozilla can do about that...

Question owner

That's the problem. I should be using Norton Toolbar version 2013.3.1.3 but it is 2013.1.0.32. I see no way I can manually update it. I do a Live Update but the version doesn't update. I tried re-starting the system, uninstalling and reinstalling Firefox 19.02 (latest version) but nothing works. Extremely frustrating. I even tried going back to FF 18 and even that says that the installed Norton Toolbar 2013.1.0.32 is not compatible.  :(

I do believe this IS a Firefox issue. The Toolbar is disabled and Norton support says I just need to click on Enable. Problem is, there is no Enable option. It's just disabled. VERY frustrating!

  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

when the latest published norton version is 2013.3.1.3 & this is not deployed on your pc even when you run their liveupdate repeatedly, i don't see how this would be related to firefox...

when it's a managed office computer maybe you need administrator rights to apply such updates - otherwise, again, please contact norton's support, since we here cannot solve problems with third-party software.

Question owner

You are correct. I was a Norton issue. For some reason I was not at the latest Norton Internet Security software level even though doing a Check Version resulted in Norton telling me that I WAS at the latest level. I used Norton Chat (live support) and the rep installed the latest version which is 2013.3.0.26. The Norton Toolbar is now working. All is now well with the world. Thanks.

jdwinstonbey 0 solutions 5 answers

Hi there! I believe CobraBob is correct. I have asked about this several times, because it irritates me that Firefox will disable it, without even asking. It IS Firefox's problem. They automatically disable it, then they should reinstate it when it becomes compatible!