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I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), anyone can help me?

Posted

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

Chosen solution

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

1 hour ago

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • 4.0.60831.0
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.633
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Matt_G
  • Administrator
  • Moderator
365 solutions 1859 answers

Chosen Solution

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Hi splingun, We have a section for [https://support.mozilla.org/en-US/kb/fixing-facebook-or-youtube-problems Fixing Facebook and YouTube issues]. The black screen specifically seems to be covered in the list of articles I linked you to. Hopefully this helps!
cor-el
  • Top 10 Contributor
  • Moderator
12138 solutions 112749 answers

Try to disable the hardware acceleration in the Flash Player.

See:

Flash "Display settings" window:


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Try to disable the hardware acceleration in the Flash Player. See: * https://support.mozilla.org/kb/Cannot+view+full+screen+Flash+videos * http://www.youtube.com/swf_test.html (right-click the player: Settings) Flash "Display settings" window: * http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html ---- Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes