Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly. Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.
Here are some problems that people have reported when the Windows Media Feature Pack is missing:
- "Why is YouTube video blurry, low resolution, or black?"
- "Why do I get Flash instead of HTML video?"
- "Why doesn't Vimeo work?"
- "Why do I get a Netflix error that Microsoft Silverlight is required?"
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows.
The latest Media Feature Pack for N versions of Windows 10 can be added as an Optional Feature from Windows Settings. For instructions, see:
- Version 1909 - November 2019 Media Feature Pack for Windows 10 N (November 2019)
For older Windows 10 versions, direct downloads are available. See:
- Media Feature Pack for N versions of Windows 10
See the Media Feature Pack list for Windows N editions for earlier versions.
Windows Server 2008: