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I have a Coupons Browser Update box that comes up everytime I go to any website. I have to close it to make it go away. I have disabled it but it does not work. How can I get rid of it

Posted

The box says: We have enhanced our Coupons add-on which will enhance your browsing experience by displaying coupons as you shop and browse your favorite sites on the web. Check out our Privacy Policy and Terms and Conditions.

Turn off these enhancements CLOSE

Turn off does nothing, but CLOSE does close it

Chosen solution

Hi vbaio-

It sounds like the Coupons program may be malware. Here is a Support article on how to identify and deal with malware:

Troubleshoot Firefox issues caused by malware

I hope that helps!

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Additional System Details

This happened

Every time Firefox opened

This started when...

About a week ago

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Shockwave Flash 10.3 r183
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

rbillings
  • Administrator
49 solutions 398 answers

Chosen Solution

Hi vbaio-

It sounds like the Coupons program may be malware. Here is a Support article on how to identify and deal with malware:

Troubleshoot Firefox issues caused by malware

I hope that helps!

tweedle 0 solutions 6 answers

I have the same type of thing happening here in Australia I simply close them but it worries me that they are malware as they are bypassing my pop up blocker in Firefox. I have just sent the details off to Firefox.I have tried to cut and paste the addresses on these but cannot do so. It's good to know I'm not the only one being frustrated to billyO by this stuff.

Question owner

Rbillings: Can you type out the URL for that article? This is really annoying!

tweedle 0 solutions 6 answers

Hi vbaio, So far so good. Iran Malware antibytes and Spybot search and destroy after updating them both for the latest updates and so far not one of the pop ups .It is mid afternoon here in Australia and tonight will be the biggest test. I will advise you if it starts up again.Spybot actually I think who came up with the actual bug before I did the scans may have solved the problem.These programs are free here. Tweedle. Thanks again

tweedle 0 solutions 6 answers

Hi vbaio sad to say it's back again but I did note that I had left the cursor on the page a bit longer than normal. I'm going to try the enhancment thing now.

tweedle 0 solutions 6 answers

Their email address is http://www.groupon.com.au (Australia) now trying to find a contact phone number. wish me luck

tweedle 0 solutions 6 answers

They are located in Kent street Sydney and their phone number is 02 82776988. I have rung the number but it is outside of our office hours message on the voicemail.I will have to wait until Monday to try again will let you know how I get on.It would be great if Firefox could lodge an official complaint if able to do so.I am going to contact our Fair Trading Department also on Monday, Have a good weekend.

Question owner

Hi Tweedle, please let me know how you make out. I would love to get rid of this