X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

unable to update flash plugin

Posted

your plugin update site says that my Adobe Flash player plugin is out of date (version Shockwave Flash 10.3 r183). I then download and install the update (Flash Player 11.0.1.152). Everything installs without a problem...except when i go to check if my plugins are up to date, i still have Flash 10.3 r183! I am using Aurora 9.0a2(2011-10-31).

Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Shockwave Flash 10.3 r183
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a2) Gecko/20111031 Firefox/9.0a2

More Information

Application Basics
Name
Firefox
Version
9.0a2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a2) Gecko/20111031 Firefox/9.0a2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Garmin Communicator
3.0.1
false
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Test Pilot
1.2
false
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.dogpile.com/
browser.startup.homepage_override.buildID
20111031042031
browser.startup.homepage_override.mstone
rv:9.0a2
extensions.lastAppVersion
9.0a2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1316019452
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.enable_ssl2
true
Graphics
Adapter Description
ATI Radeon HD 5800 Series
Vendor ID
1002
Device ID
6898
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.881.0.0
Driver Date
7-28-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5800 Series) -- OpenGL ES 2.0 (ANGLE 0.0.0.740)
GPU Accelerated Windows
1/1 Direct3D 10

rbillings
  • Administrator
49 solutions 398 answers

Hi joecrabs77-

It's possible that restarting Firefox may resolve this issue. After you've updated all of your plugins, a full restart Firefox is required.

On the menu bar, click on the Firefox menu and select Quit Firefox. Then start Firefox again.

Hope that helps

SafeBrowser 550 solutions 2392 answers

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the current Plugin version for Firefox installed.

Install or update Adobe Flash

  1. Using Firefox, go to the Adobe Flash(player) download link and SAVE the download to your desktop so you can find it later: http://get.adobe.com/flashplayer
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Go to the same link above using IE to get the IE only version


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

GloryToTheLord 0 solutions 3 answers

Helpful Reply

This issue is definitely not solved. Unable to install adobe flash player with firefox. Am able to enjoy my web browsing again with IE-9 and adobe flash player. Have been having problems with firefox for quite sometime, I guess since firefox has been committed to frequent releases and an attitude of we will remain on schedule no matter what. To say that the fault lies with adobe is using a 'scape goat' to cover your errors and lack of concern for the end user.

the-edmeister
  • Top 10 Contributor
  • Moderator
3202 solutions 24452 answers

Start your own thread here - https://support.mozilla.com/en-US/questions/new - and please provide the requested information.