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Firefox save password reminder doesn't register my mouse click, how do I fix this

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  • 1 has this problem
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  • Last reply by cor-el

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Every time the save password reminder comes up and I try to save a password it doesn't register my mouse click, and it stays up until I close the tab. 

Same thing happens with Firefox sync so I can't even transfer my bookmarks and passwords from my old computer.

No matter how much I click them they don't respond.

Every time the save password reminder comes up and I try to save a password it doesn't register my mouse click, and it stays up until I close the tab. Same thing happens with Firefox sync so I can't even transfer my bookmarks and passwords from my old computer. No matter how much I click them they don't respond.

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cor-el
cor-el
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See: