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I can't log into Ebay anymore - it keeps going back to the sign in screen

Posted

As soon as I sign into Ebay, it goes straight back to a blank sign in screen. This only happens in Firefox. IE is okay.

Chosen solution

Try clearing your cache and the Ebay cookies, this can often resolve this type of problem. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

If that does not help, check to see if an add-on is causing the problem, for details see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Read this answer in context 5

Additional System Details

Sites Affected

http://www.ebay.com.au

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • Default Plug-in
  • Shockwave Flash 10.1 r82
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support web site.
Copy all to clipboard
Application Basics
Name
Firefox
Version
3.6.10
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Quick Starter 1.0 false jqs@sun.com
McAfee SiteAdvisor 3.0 true {B7082FAA-CB62-4872-9106-E42DD88EDE45}
StumbleUpon 3.73 true {AE93811A-5C9A-4d34-8462-F7B864FC4696}
Java Console 6.0.20 true {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
eBay Sidebar for Firefox 2.1 true {62760FD6-B943-48C9-AB09-F99C6FE96088}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days 20
browser.history_expire_days.mirror 20
browser.places.smartBookmarksVersion 2
browser.startup.homepage_override.mstone rv:1.9.2.10
extensions.lastAppVersion 3.6.10
javascript.options.showInConsole true
network.cookie.lifetimePolicy 2
network.cookie.prefsMigrated true
places.last_vacuum 1284292369
print.print_printer Canon iP4500 series
print.printer_Canon_iP4500_series.print_bgcolor false
print.printer_Canon_iP4500_series.print_bgimages false
print.printer_Canon_iP4500_series.print_command
print.printer_Canon_iP4500_series.print_downloadfonts false
print.printer_Canon_iP4500_series.print_edge_bottom 0
print.printer_Canon_iP4500_series.print_edge_left 0
print.printer_Canon_iP4500_series.print_edge_right 0
print.printer_Canon_iP4500_series.print_edge_top 0
print.printer_Canon_iP4500_series.print_evenpages true
print.printer_Canon_iP4500_series.print_footercenter
print.printer_Canon_iP4500_series.print_footerleft &PT
print.printer_Canon_iP4500_series.print_footerright &D
print.printer_Canon_iP4500_series.print_headercenter
print.printer_Canon_iP4500_series.print_headerleft &T
print.printer_Canon_iP4500_series.print_headerright &U
print.printer_Canon_iP4500_series.print_in_color true
print.printer_Canon_iP4500_series.print_margin_bottom 0.5
print.printer_Canon_iP4500_series.print_margin_left 0.5
print.printer_Canon_iP4500_series.print_margin_right 0.5
print.printer_Canon_iP4500_series.print_margin_top 0.5
print.printer_Canon_iP4500_series.print_oddpages true
print.printer_Canon_iP4500_series.print_orientation 0
print.printer_Canon_iP4500_series.print_pagedelay 500
print.printer_Canon_iP4500_series.print_paper_data 9
print.printer_Canon_iP4500_series.print_paper_height 11.00
print.printer_Canon_iP4500_series.print_paper_size_type 0
print.printer_Canon_iP4500_series.print_paper_size_unit 1
print.printer_Canon_iP4500_series.print_paper_width 8.50
print.printer_Canon_iP4500_series.print_reversed false
print.printer_Canon_iP4500_series.print_scaling 1.00
print.printer_Canon_iP4500_series.print_shrink_to_fit true
print.printer_Canon_iP4500_series.print_to_file false
print.printer_Canon_iP4500_series.print_unwriteable_margin_bottom 0
print.printer_Canon_iP4500_series.print_unwriteable_margin_left 0
print.printer_Canon_iP4500_series.print_unwriteable_margin_right 0
print.printer_Canon_iP4500_series.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.sanitizeOnShutdown true
security.warn_viewing_mixed false

TonyE
  • Moderator
1041 solutions 8840 answers

Chosen Solution

Try clearing your cache and the Ebay cookies, this can often resolve this type of problem. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

If that does not help, check to see if an add-on is causing the problem, for details see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Question owner

Thank you Tony, the first part of your suggestions solved the problem.

TonyE
  • Moderator
1041 solutions 8840 answers

You're welcome

mega1 0 solutions 2 answers

i have had the same problem since yesterday...tried clearing cache, disabling add ons...still nothing works

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96717 answers

Make sure that you do not block cookies for that site.
See http://kb.mozillazine.org/Cookies


If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

mega1 0 solutions 2 answers

thanks..tried this and still not working?

Xoxcatpl 0 solutions 3 answers

I have been having this trouble for about four months. I have cleared cache a number of times. I have deleted the cookies.sqlite file. No good. It's not just logging on to Ebay. I can do that. But when I try to bid on an item or use Buy It Now, it takes me to the Sign on screen and keeps looping back to it. I have the same symptoms accessing my Yahoo mail. I can sign on to My Yahoo, but when I try to go to Mail, I get the signon loop. And it did the same thing when I tried to log in to the Firefox Support Forum to post this comment. I am currently using Firefox 4.0b11. And it started happening before I went to the 4.0 beta version. None of this happens using I.E. 8. Help!

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96717 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Xoxcatpl 0 solutions 3 answers

Tried Bid on Item on Ebay and access Mail on Yahoo. Does not work in Firefox safe mode. I noticed that when I started safe mode, Firefox 3.6.13 started. This was the version I had before I loaded version 4 beta. It didn't work in that version, either. At least it's consistent.

Modified by Xoxcatpl