Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook email folders on Macbook Air 2010

  • 3 replies
  • 0 have this problem
  • 37 views
  • Last reply by sumnerpaul

sumnerpaul
sumnerpaul
more options

I can't scroll down my Outlook Email folders. I have maybe 30 folders, but I can only see the first/top 12 or so, starting with Inbox, etc. I can scroll down my emails. I have asked Microsoft Support 3 times, so I have deleted addons, cleared cache, tried Private Window, but still no joy. The folders are all visible on my cell phone (Android), but I really want full use of Hotmail again on my laptop. It has been a problem for a few months. I cannot update my OSX, so cannot install/use another browser, and probably not update Firefox either from 78.15.Oesr. Thanks in advance.

I can't scroll down my Outlook Email folders. I have maybe 30 folders, but I can only see the first/top 12 or so, starting with Inbox, etc. I can scroll down my emails. I have asked Microsoft Support 3 times, so I have deleted addons, cleared cache, tried Private Window, but still no joy. The folders are all visible on my cell phone (Android), but I really want full use of Hotmail again on my laptop. It has been a problem for a few months. I cannot update my OSX, so cannot install/use another browser, and probably not update Firefox either from 78.15.Oesr. Thanks in advance.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What version of MacOS are you running? I have a 2012 Macbook Pro running High Sierra. I'll have to go check what version of Firefox it's running. Do you have the same issues with Firefox in Troubleshoot Mode?

You can also try to Clear all items for a single site.

Helpful?

sumnerpaul
sumnerpaul Question owner
more options

Thanks. OSX 10.9.5. And because of that, I guess I can not upgrade the OS, and I can't upgrade Firefox from 78.15. I have never heard of troubleshoot mode. I will click on the link. Cheers, paul

Helpful?

sumnerpaul
sumnerpaul Question owner
more options

There is "Troubleshooting Information", but I do not see Troubleshoot mode as an option when I click "Help" in the menu list.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.