unable to obtain 2fa when logging in to navy federal credit union account
When I click to send for the 2fa at the Navy Federal CU site, I get a blank screen. I clicked on resend and got a sign in error. I have cleared cookies and site data with no joy. I am able to login using Edge.
All Replies (2)
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Total Cookie Protection.
You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like blocked content.
It appears that the Proton Password extension is the problem, as I was able to logon normally after disabling that one. Don't understand what changed since I've been using that extension for quite a while. Another odd thing is that another totally unrelated site, FreeCell, was also affected. Thanks for the reply
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