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The the United States USPS website does not work properly with Firefox!!

Wayne Carpenter
Wayne Carpenter
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Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

Support, The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either. Everything works fine that I tried with Google Chrome though! Please address soon. Thanks

Chosen solution

Thanks,

I decided that I would try accessing the USPS website using Private Window and there was no problem so I then deleted the Cookies and Site Data which was 8.4 MB as i recall. Then I had no issues so far using the USPS website. It really is interesting how Cookies and or Site data can make a website unresponsive to links on the website!

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All Replies (9)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Wayne Carpenter said
For instance all of the links under Quick Tools do not work

What does that mean? Show the issue. Do you have the same issue with Firefox in Safe Mode?

I clicked everything under quick tools and they all came up.

Wayne Carpenter
Wayne Carpenter Question owner
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I'm surprised you would ask, "What does that mean?"

I put Firefox in Troubleshooting mode and it didn't help resolve the issue with the USPS website.

See screenshot below. I tend to get the X on the Tab when I click on links on the USPS website and the page doesn't load. If I wait long enough, I get a 404 - Not Found message on the USPS Tab although my Internet connect is good.

jonzn4SUSE
jonzn4SUSE
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Are you running pro or home version of Windows? If pro, you should have sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

What security software are you running?

Wayne Carpenter
Wayne Carpenter Question owner
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I have Windows 10 Pro but have not used Sandbox. I presume I just try running a program in Sandbox and see how it operates?

As for security software, I only use Windows Defender.

jonzn4SUSE
jonzn4SUSE
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Right, get Sandbox running and try the same steps.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Try Clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

You could also just refresh Firefox to see if it helps. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Wayne Carpenter
Wayne Carpenter Question owner
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Chosen Solution

Thanks,

I decided that I would try accessing the USPS website using Private Window and there was no problem so I then deleted the Cookies and Site Data which was 8.4 MB as i recall. Then I had no issues so far using the USPS website. It really is interesting how Cookies and or Site data can make a website unresponsive to links on the website!

Al Grimstad
Al Grimstad
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I have this problem too. Running Firefox 126.0 on Debian 11. tools.usps.com in a private window works. In a regular window all I get in return is a black screen. Clearing site data and cache does not help.

tomfinn7781
tomfinn7781
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This is a problem that I also have. Firefox 126.0 running in a private window on Debian 11. tools.usps.com functions. All I receive back in a standard window is a blank screen. Caching and deleting site data are ineffective.