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Yahoo Mail

  • 6 replies
  • 0 have this problem
  • 31 views
  • Last reply by M

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Ever since doing a refresh of FF two days ago, Yahoo mail doesn't work. I'm able to log in but contacts are missing and I cannot refresh the page without getting "The page isn’t redirecting properly." To log back in I have to either shut down FF (my settings are to clear cookies on shutdown) or clear cache or history every 5 minutes. I have not changed my extensions or other FF settings I had before the refresh. I have cleared cookies, cleared cache, added yahoo to the cookie exceptions list and nothing helps.

Thank you.

Ever since doing a refresh of FF two days ago, Yahoo mail doesn't work. I'm able to log in but contacts are missing and I cannot refresh the page without getting "The page isn’t redirecting properly." To log back in I have to either shut down FF (my settings are to clear cookies on shutdown) or clear cache or history every 5 minutes. I have not changed my extensions or other FF settings I had before the refresh. I have cleared cookies, cleared cache, added yahoo to the cookie exceptions list and nothing helps. Thank you.

Chosen solution

zeroknight said

Does it still happen in Troubleshoot Mode?

I have figured out the issue - on reinstalling my adblocker I enabled a setting I didn't have enabled before the refresh and my Yahoo contacts are back and no cookie error message. It was the extension and not Firefox - thank you so much for the easy fix I should have thought of!

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... I have no issues using Yahoo mail in Edge: all contacts show, I'm able to refresh the page or open 'compose' in a new tab without getting he redirect error and I get contact names when typing a name in "To" .

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If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

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Does it still happen in Troubleshoot Mode?

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I want to make sure I understand.. in the profile folder I should delete or rename cookies.sqlite and FF will generate a new one on restart? I did that but no change. If I refresh the page I get the same error... and no contacts. I have never had this issue until the refresh and as I said it works fine in Edge so it's not a Yahoo issue.

Thank you.

Modified by M

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zeroknight said

Does it still happen in Troubleshoot Mode?

I just tried in Troubleshoot and it works fine! Thank you.. I should've tried that first.. but I don't understand because I don't think I made any changes to my extension settings after the refresh (the same 2 extensions I had before) so i have no idea which setting it is. .

Modified by M

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Chosen Solution

zeroknight said

Does it still happen in Troubleshoot Mode?

I have figured out the issue - on reinstalling my adblocker I enabled a setting I didn't have enabled before the refresh and my Yahoo contacts are back and no cookie error message. It was the extension and not Firefox - thank you so much for the easy fix I should have thought of!