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Yoututbe comments not being displayed

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  • 0 have this problem
  • 247 views
  • Last reply by cor-el

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Youtube comments are not showing up. Youtube live chat works fine. Issue started happening recently on both my PC and laptop. I checked other browsers and this issue doesn't exist there.

Youtube comments are not showing up. Youtube live chat works fine. Issue started happening recently on both my PC and laptop. I checked other browsers and this issue doesn't exist there.
Attached screenshots

All Replies (5)

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I don't see the same issue. see screenshot https://www.youtube.com/watch?v=x_9mca3cCnQ

It would help if you provided a link to the video in your screenshot.

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Chosen Solution

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jonzn4SUSE said

I don't see the same issue. see screenshot https://www.youtube.com/watch?v=x_9mca3cCnQ It would help if you provided a link to the video in your screenshot.

It happens on all videos on youtube. Even the video you linked have no screenshots.

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jonzn4SUSE said

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Trouble shoot mode did fix the issue now. So does this mean one of the extensions is faulty?

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window