Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Deleting the corrupted email address which is prompted

more options

When I try to log in to websites, three different usernames are prompted. One is my correct Gmail address, one is my correct mobile phone number, and the third is my correct Gmail address with 'joseph' appended in the case of Firefox, but 'busy' in the case of Chrome. How can I delete that corrupted prompt from Firefox ?

When I try to log in to websites, three different usernames are prompted. One is my correct Gmail address, one is my correct mobile phone number, and the third is my correct Gmail address with 'joseph' appended in the case of Firefox, but 'busy' in the case of Chrome. How can I delete that corrupted prompt from Firefox ?

All Replies (17)

more options

Go to Passwords (direct from the 3 bar menu) and delete the incorrect entry.

more options

The incorrect entry is not there; what shows is my correct email address; moreover PASSWORD is not the issue - it is USERNAME.

more options

Can you post a screenshot of the prompt?

more options

I can show a screenshot, but it would expose my email address and phone number - something I'd rather avoid.

more options

Thank you for that advice. I wrote a long reply, but lost it because of what you see in the image.

more options

I will try to repeat, now that I have access again, the substance of the post that was lost. Although the corrupted prompt appears for various websites, the only one I am certain of is Mozilla Support, and it is now remembering the correct prompt, so not showing me usernames to choose from (and copy for you to see). As soon as get the chance to get a snip of the corrupted prompt, I'll send it here .

more options

I can access a list of saved logins, and the corruption is not amongst them.

more options

Progress at last : Terry, here is the screenshot you asked for.

Deleting DATA did NOT fix the problem. The attached snip shows which path I took to delete DATA.

more options

It still seems to me that you should be able to delete that in passwords. I search for the site. Some sites have more than one log-in and I delete those I no longer want to use.

Edit: OK, you say it isn't there. I don't know where it's coming from. You could try forgetting the site (backing up any valid username and password first).

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

Modified by Terry

more options

It is not just one website - that username (corrupted email address) is prompted by default for multiple sites.

more options

Too many to forget?

more options

I don't understand that answer, but I figure that you can help me no further to delete that corrupt entry.

I presume you are not the only helper at Mozilla Support Forum, so maybe a colleague can progress it ...

more options

Although I tried and failed before making my post, I have since been able to 'select' the corrupted email prompt and remove it, by pressing the DEL key. The corrupted email address has NOT been prompted since I achieved that. Nor has the DIFFERENT corrupted email address been prompted by Chrome - SO FAR !

more options

Suggestions in a login drop down list that have a key icon in front are login suggestions that you need to remove in the Password Manager.

Suggestions in a drop down list without a key symbol are autocomplete saved form data. Suggestions without a key icon are part of autocomplete saved form data that you should be able to remove by selecting this item with the cursor Down key and pressing Delete (Mac: Shift+Delete).

more options

I have a similar issue. I created a new email address (DuckDuckGo) and decided to not use it, and created a second new DuckDuckGo email address instead

But whenever I am prompted to register an email address (eg to change it) I am prompted with the DuckDuckGo email address I first created.

- It is not listed in Firefox "Logins & Passwords" - I have cleared the cache - I have tried Shift+Delete when this address is prompted

Is this a Firefox or DuckDuckGo issue?

more options

- and I have Cleared History

more options

I had a corrupted email address being prompted in both Firefox and in Chrome - they were similar, but different corruptions. When I posted the question, selecting the corrupted entry and pressing the delete key was NOT effective, but eventually that did work. However now I have the same uncorrupted email address prompted TWICE along with my phone number. I haven't had a chance to 'test' this in Chrome, but THINK its corruption also disappeared. I am glad the corruptions are gone but am dissatisfied at having been unable to locate where the corruptions are stored.