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Browsing Amazon UK problem

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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Each time I select a product on Amazon while shopping, and click on it, the next screen is black. This doesn't happen on Microsoft Egde, Google Chrome or Opera. Does anyone else have the same problem or a solution please?

Each time I select a product on Amazon while shopping, and click on it, the next screen is black. This doesn't happen on Microsoft Egde, Google Chrome or Opera. Does anyone else have the same problem or a solution please?

Chosen solution

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

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All Replies (5)

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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I have tried this and no change. This started last night. When it happened I looked to see if there were any updates to Firefox and there was. Now running 89.0 64bit. The problem remained. As I said I have 3 other browsers installed and Amazon works fine on them. I am at a loss.

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Chosen Solution

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

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Thank you FredMcD all working as it should now.

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Glad to help. Safe Surfing.