搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Amazon login will not work using Firefox

  • 3 回覆
  • 2 有這個問題
  • 178 次檢視
  • 最近回覆由 bobelmore1

more options

Amazon Sign-in problem started on 10-15-22. Amazon does not accept my password and asks me if I would like to receive a text message for verification. There is no yes or no selection displayed. I select resend text and I am given a telephone number for Amazon customer service. I go thru a 15 minute security verification process and Amazon tells me if I do not answer any questions correctly, they will cancel my account. On the 2nd time I contacted Amazon, I was told to use Crome browser and not to use Firefox.

This problem happens with my personal computer (windows 10) only. My Android phone using the Amazon app works with no problems. I can also use Crome browser on my computer and Amazon works fine.

Any suggestions ? Thanks

Amazon Sign-in problem started on 10-15-22. Amazon does not accept my password and asks me if I would like to receive a text message for verification. There is no yes or no selection displayed. I select resend text and I am given a telephone number for Amazon customer service. I go thru a 15 minute security verification process and Amazon tells me if I do not answer any questions correctly, they will cancel my account. On the 2nd time I contacted Amazon, I was told to use Crome browser and not to use Firefox. This problem happens with my personal computer (windows 10) only. My Android phone using the Amazon app works with no problems. I can also use Crome browser on my computer and Amazon works fine. Any suggestions ? Thanks

被選擇的解決方法

Problem resolved - Amazon was sending me a text for security verification for my Amazon account. I was not receiving the text. Amazon removed my telephone number in the account. I had to contact my cellphone service provider, who verified there were no problems with text using my cellphone. Then I had to add my cellphone number back into my Amazon account. The problem was not with Firefox. The problem was with Amazon software. Problem solved

從原來的回覆中察看解決方案 👍 2

所有回覆 (3)

more options

選擇的解決方法

Problem resolved - Amazon was sending me a text for security verification for my Amazon account. I was not receiving the text. Amazon removed my telephone number in the account. I had to contact my cellphone service provider, who verified there were no problems with text using my cellphone. Then I had to add my cellphone number back into my Amazon account. The problem was not with Firefox. The problem was with Amazon software. Problem solved

more options

Excellent work... No mark it as resolved and work on that cart.  ;-))